Technical Support Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China F3310 Templeton Asset Management Ltd, Hong Kong Branch Full time
Job Title: Associate IS Analyst-Technical Support

At F3310 Templeton Asset Management Ltd, Hong Kong Branch, we're committed to delivering exceptional technology support to our internal clients. As an Associate IS Analyst-Technical Support, you'll play a vital role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Provide technical support and customer service to internal clients, addressing their technical issues and requests in a timely and efficient manner.
  • Build and maintain strong relationships with senior-level employees and administrative support personnel, providing technical guidance and support as needed.
  • Accountable for addressing technical issues in a timely manner, providing concise and timely updates to stakeholders.
  • Coordinate and support technologies used in Conference Rooms, ensuring seamless execution of meetings and events.
  • Provide Audio Visual Support for internal meetings, ensuring high-quality presentation and collaboration tools.
  • Support and maintain effective relationships with users in their assigned areas, providing technical expertise and guidance on operating systems, applications, mobile devices, and new technologies.
  • Actively participate in team meetings, contributing to the development of technical solutions and best practices.
  • Order and maintain inventory of IT assets, ensuring efficient and effective use of resources.
  • Project work related to acquisitions and integration of companies, providing technical expertise and support as needed.
  • Coordinate and support office moves, and user restacks, ensuring minimal disruption to business operations.
  • Be an active advocate for the customer within IT and with outside technical groups, escalating issues to the appropriate teams and driving to closure.
  • Manage the ticketing queues to ensure issues are prioritized and actioned, providing timely updates to stakeholders.
  • Availability to provide support outside business hours, ensuring 24/7 support for critical issues.
Requirements:
  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 2 to 3 years in a similar fast-paced and dynamic environment in the desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Good problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
  • Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required.
Preferred Qualifications:
  • Experience supporting multiple facets of the business in a corporate environment strongly preferred.
  • Experience using ServiceNow Ticketing system.

We are an equal opportunity employer and welcome applications from diverse candidates. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for.

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