Hotel Operations Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Shangri-La Group is renowned for its distinctive Asian hospitality, operating five luxury properties in Hong Kong. We are an employer with industry-leading levels of colleague engagement, and our people are our priority.

We rely on experienced Front Office Managers like you to ensure exceptional guest experiences. Your role will involve monitoring the Front Office and all front office personnel, managing all aspects of the front desk, and providing on-floor support during heavy check-in and check-out periods.

You will be responsible for having knowledge of all Job Descriptions and Standard Operating Procedures relating to each function within the Front Office, ensuring compliance with all policies and procedures. Additionally, you will need to familiarize yourself with emergency procedures, regulations pertaining to the hospitality industry, and hotel and departmental policies.

A key aspect of this role will be to proactively monitor cost and expense control systems and procedures to achieve the highest possible profitability. You will also be responsible for ensuring staff is properly trained on systems, security, cash handling procedures, and service quality.

To excel in this position, you should have a degree holder in hotel management or related discipline, minimum 8 years' experience in Front Office Department, and at least 2 years in a managerial role. Proven record in engaging guests and stakeholders, strong business acumen, excellent communication skills, interpersonal skills, and organizational skills are essential.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.



  • Hong Kong, Central and Western District, Hong Kong SAR China The Fullerton Ocean Park Hotel Hong Kong Full time

    About the Role: As a Luxury Hotel Operations Manager, you will be responsible for the overall management of our Engineering department, including the development and implementation of operational strategies to improve efficiency and productivity.Key Responsibilities include supervising staff, managing budgets, and ensuring compliance with local regulations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sino Hotels Full time

    Job Description:We are looking for an experienced Hotel Operations Manager to join our team at Sino Hotels. As a key member of our operations team, you will be responsible for overseeing the daily kitchen operations and leading a team of kitchen staff to deliver exceptional service standards.Key Responsibilities:Oversee the daily kitchen operations, ensuring...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Welcome to the Shangri-La Group, a world-renowned hospitality leader with a long history of innovation and excellence. Our company is built on a foundation of strong values and a commitment to delivering exceptional experiences for our guests.We are currently seeking a highly motivated and experienced Front Office Supervisor to join our team at Kerry Hotel...


  • Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time

    As a Hotel Management Executive at Wharf Hotels, you will be responsible for leading our hotel operations team to deliver exceptional guest experiences while driving business growth and profitability.About the CompanyWharf Hotels is a renowned hospitality group with a portfolio of luxury hotels across the Asia Pacific region. We pride ourselves on delivering...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    As a Hotel Financial Compliance Officer, you will play a critical role in ensuring the accuracy and integrity of financial reporting at Mandarin Oriental Hotel Group Limited.This position is based in Hong Kong and reports to the Operations Accountant. The successful candidate will be responsible for verifying all revenues of the hotel are properly controlled...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Fullerton Ocean Park Hotel Hong Kong Full time

    Job Summary: We are looking for a highly experienced Hotel Facilities Director to manage all aspects of our Engineering department, including HVAC, electrical, plumbing, and life safety systems.The successful candidate will be responsible for maintaining high standards of quality and safety, while providing exceptional service to our guests.Maintenance and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Job OverviewAs a Hotel Engineering Manager at Chinachem Group, you will be responsible for overseeing the implementation of building services engineering projects and programmes across various hotel properties. This includes coordinating with cross-functional teams to ensure timely completion of projects.The successful candidate will have strong analytical...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    About UsShangri-La Group is a renowned luxury hotel operator with a presence in Hong Kong. Our company values industry-leading colleague engagement, making us a great place to work.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Fullerton Ocean Park Hotel Hong Kong Full time

    About The RoleWe are seeking an experienced Wedding and Banquet Sales Professional to join our team at The Fullerton Ocean Park Hotel Hong Kong. As an Events Sales Manager, you will be responsible for driving revenue growth and developing new business opportunities in the hotel market.Key AccountabilitiesDevelop and maintain relationships with key clients...


  • Hong Kong, Central and Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full time

    Human Resources Management | Hotel OperationsAbout the JobMaximize hotel revenue through effective sales strategies and customer engagementDevelop and implement catering sales plans to drive business growthCollaborate with cross-functional teams to deliver exceptional guest experiencesManage sales revenue, operation budgets, and provide forecasting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Courtyard by Marriott Hong Kong Full time

    Courtyard by Marriott Hong Kong seeks a skilled Hotel Reservation Agent to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests.About the Role:Operate the telephone switchboard station to answer guest calls and provide information about hotel amenities and local areas of...


  • Hong Kong, Central and Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full time

    Human Resources Manager | Hospitality, Human Resources, Onboarding Job Description: Manages sales efforts for the hotel including local corporate and social catering Responds to incoming catering opportunities for the hotel Maximizes revenue by up-selling packages and creative food and beverage Manages catering sales revenue and operation budgets, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Team Lead to join our team at Conrad Hong Kong. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is nothing short of memorable.Key ResponsibilitiesFront Desk Operations: Manage the front desk...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sino Hotels Full time

    Key ResponsibilitiesSupervise daily food and beverage operations to meet customer expectations and maintain high-quality standardsParticipate in revenue planning and marketing initiatives to drive business growthLead a team of staff to ensure effective training, performance, and guest satisfactionMonitor and analyze business performance to identify areas for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time

    About the RoleThis is an exciting opportunity to join our dynamic front office team as a Guest Service Team Lead at Conrad Hong Kong. As a senior member of the team, you will be responsible for delivering exceptional guest service, managing the front desk team, and contributing to the overall success of the hotel.Key AccountabilitiesFront Office Operations:...

  • Hotel Service Staff

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Make My Dream Immigration Full time

    Job OverviewWe are seeking a skilled Hotel Service Staff to join our team at Make My Dream Immigration. As a key member of our hotel operations, you will be responsible for ensuring the highest level of service and satisfaction for our guests.About the RoleThe successful candidate will have a minimum of 3 years' experience in a similar role and hold a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    ABOUT THE COMPANY We are committed to inspiring the imagination and unleashing the full potential of our talents. Each day is full of opportunities to enrich the lives of our guests and colleagues. We create new experiences and make new discoveries. With Rosewood, it's not just a career, but a deeply rewarding journey. ABOUT THE PROGRAMME Rosewood Hotel...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dorsett Hospitality International Full time

    Dorsett Hospitality International is a rapidly expanding hotel group with a strong presence in 27 major cities worldwide. Our core brands, Dorsett Hotels & Resorts, d.Collection, and Silka, cater to diverse travel needs.CityU Lodge is an 80-room property managed by Dorsett Hospitality International, providing on-campus accommodation for the City University...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hotel ICON Full time

    Are you ready to stand out among the next-generation of hospitality leaders? We are looking for Guest Relations Officer - Rooms at Front Office Department: Job Responsibilities: Maintain a high quality of services offered to guests through maximum recognition and attention from arrival through departure. Coordinate with F&B team to provide club lounge...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    About UsRosewood Hotel Group is a luxury hospitality company that inspires imagination and unleashes the potential of its talents. We create new experiences and make new discoveries, enriching the lives of our guests and colleagues every day.About the ProgrammeOur 12-month accelerated development journey deep dives into divisional excellence at Rosewood Hong...