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Hotel Operations Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Shangri-La Group is renowned for its distinctive Asian hospitality, operating five luxury properties in Hong Kong. We are an employer with industry-leading levels of colleague engagement, and our people are our priority.

We rely on experienced Front Office Managers like you to ensure exceptional guest experiences. Your role will involve monitoring the Front Office and all front office personnel, managing all aspects of the front desk, and providing on-floor support during heavy check-in and check-out periods.

You will be responsible for having knowledge of all Job Descriptions and Standard Operating Procedures relating to each function within the Front Office, ensuring compliance with all policies and procedures. Additionally, you will need to familiarize yourself with emergency procedures, regulations pertaining to the hospitality industry, and hotel and departmental policies.

A key aspect of this role will be to proactively monitor cost and expense control systems and procedures to achieve the highest possible profitability. You will also be responsible for ensuring staff is properly trained on systems, security, cash handling procedures, and service quality.

To excel in this position, you should have a degree holder in hotel management or related discipline, minimum 8 years' experience in Front Office Department, and at least 2 years in a managerial role. Proven record in engaging guests and stakeholders, strong business acumen, excellent communication skills, interpersonal skills, and organizational skills are essential.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.