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Customer Engagement Strategist

2 weeks ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
About Us

Classy Wheeler Limited is a high-end luxury retail group carrying over a hundred brands in fashion and beauty. Our mission is to deliver exceptional customer experiences through innovative marketing strategies and effective communication channels.

We are committed to building long-term relationships with our customers by providing personalized services and creating engaging brand experiences. If you share our passion for luxury retail and customer-centric marketing, we encourage you to apply for this exciting opportunity.

In this role, you will develop insights and effective segmentation of our customer database to implement customized Direct-To-Customer (DTC) communications with targeted messages and offers. You will also work with our marketing team to plan and execute customer acquisition and prospect conversion programs.

Your responsibilities will include managing relationships and governance of all CRM vendors, including setting and monitoring KPIs and service levels, establishing workflow processes, and regular reviews on service quality with vendors.