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Retail Supervisor 店舖主管

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Love, Bonito Full time
About Love, Bonito

We are a dynamic and innovative fashion brand that empowers women through style. Our mission is to provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor.

Main Responsibilities
  • Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
  • Oversee daily and weekly deliverables such as the store checklist and inventory checklists
  • Work with store manager to lead store sales performance and customer service excellence
  • Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
  • Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
  • Implement measures to avoid stock damages, theft, and wastage
  • Train new staff members and scheduling shifts
  • Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor
  • Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
  • Cashiering duties using the POS system to process payments and close accounts for the closing shift
  • Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
  • Promote first class service excellence & customer experience at all times
  • Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs
Requirements
  • Minimum 1 year's experience in a retail leadership role, or equivalent
  • Completion of tertiary education and a good working knowledge of MS Office will be a plus
  • Ability to work various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens