Senior Mortgage Operations Manager
1 month ago
HSBC Digital Business Services is a pioneering force within the Group, providing vital operational and technical support to our global businesses and enhancing customer service and efficiency.
We are seeking an exceptional professional to join our team as a Senior Mortgage Operations Manager.
Key Responsibilities
- Strategically plan and manage mortgage-related operational activities, encompassing WPB and Private Banking sectors, to contribute to the Bank's success in capturing high-quality mortgage businesses and secured loans.
- Optimize efficiency and productivity by guiding offshore teams and workflow planning with various stakeholders to consistently deliver exceptional service.
- Collaborate with external regulators and banks on Project PAPT task force.
- Design internal workflows and operation controls for PAPT implementation in mortgage origination and closure services.
- Review and plan current resources to respond to changes in mortgage regulations and government policies.
- Enhance digital application processes (MPO) and promote eco-friendly practices in mortgage services.
Requirements
- At least 8 years of experience in mortgage business.
- Excellent interpersonal skills and negotiation abilities.
- Strong change management orientation with a commitment to delivering results under pressure.
- Ability to mobilize resources and achieve win-win solutions for all stakeholders, balancing business and risk.
- University Degree.
Salary Estimate: Based on industry standards and location, we estimate the salary range for this position to be around $120,000 - $180,000 per annum, depending on qualifications and experience.
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