Mortgage Operations Management Specialist

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Overview

HSBC is a global banking and financial services organization seeking an experienced Mortgage Operations Manager to join its team in a pivotal role. This position offers the opportunity to make a real impact and take your career to new heights.

The successful candidate will have at least 4 years of solid experience in mortgage business, with strong interpersonal skills and negotiation skills. A university degree is preferred, but not required.

Key Responsibilities
  • Assist Team Leader in planning and managing mortgage-related operational activities, covering WPB and Private Banking sectors, to capture and maintain high-quality mortgage businesses and secured loans.
  • Achieve maximum efficiency and productivity by guiding offshore teams and workflow planning with various stakeholders to consistently provide high-quality service.
  • Participate in Project PAPT task force with external regulators and banks.
  • Design internal workflows and operation controls for PAPT implementation in mortgage origination and closure services.
  • Prepare reviews and plans in response to ad-hoc changes in mortgage regulations and government policies.
  • Enhance workflows and procedures in digital application (MPO) and promote go-green processes in mortgage services.
Requirements
  • At least 4 years of solid experience in mortgage business.
  • Good interpersonal skills and negotiation skills.
  • Strong change orientation with commitment to delivering results under pressure and constraints.
  • Ability to mobilize resources and achieve win-win solutions for all stakeholders, balancing business and risk.
  • University degree is preferred.
About HSBC

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We are committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

HSBC offers competitive compensation and benefits, including an estimated salary of $90,000 per year, depending on location and experience. Additionally, we offer a range of benefits, including health insurance, retirement plans, and employee discounts. If you're looking for a challenging and rewarding career opportunity, join HSBC today


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