Mortgage Operations Management Specialist
1 month ago
HSBC is a global banking and financial services organization seeking an experienced Mortgage Operations Manager to join its team in a pivotal role. This position offers the opportunity to make a real impact and take your career to new heights.
The successful candidate will have at least 4 years of solid experience in mortgage business, with strong interpersonal skills and negotiation skills. A university degree is preferred, but not required.
Key Responsibilities- Assist Team Leader in planning and managing mortgage-related operational activities, covering WPB and Private Banking sectors, to capture and maintain high-quality mortgage businesses and secured loans.
- Achieve maximum efficiency and productivity by guiding offshore teams and workflow planning with various stakeholders to consistently provide high-quality service.
- Participate in Project PAPT task force with external regulators and banks.
- Design internal workflows and operation controls for PAPT implementation in mortgage origination and closure services.
- Prepare reviews and plans in response to ad-hoc changes in mortgage regulations and government policies.
- Enhance workflows and procedures in digital application (MPO) and promote go-green processes in mortgage services.
- At least 4 years of solid experience in mortgage business.
- Good interpersonal skills and negotiation skills.
- Strong change orientation with commitment to delivering results under pressure and constraints.
- Ability to mobilize resources and achieve win-win solutions for all stakeholders, balancing business and risk.
- University degree is preferred.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We are committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
HSBC offers competitive compensation and benefits, including an estimated salary of $90,000 per year, depending on location and experience. Additionally, we offer a range of benefits, including health insurance, retirement plans, and employee discounts. If you're looking for a challenging and rewarding career opportunity, join HSBC today
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