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Employee Experience Manager

1 week ago

Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is a forward-thinking organization that values innovation and collaboration. As a Global Business Services Associate, you will play a key role in shaping our organizational strategy and driving business success.

About the Role

This role reports to the Assistant Manager, Employee Services (OSS) and is responsible for providing operational support and process improvement initiatives to ensure seamless delivery of services across multiple locations.

The successful candidate will have strong influencing and interpersonal skills to collaborate with business units and work with a diverse group of people to meet goals and objectives. A customer-centric attitude and open-mindedness to adopting technologies are also essential qualities.

Main Responsibilities
  • Make recommendations on improvement opportunities based on data collected through the customer services database.
  • Support process improvement initiatives within GBS as well as with People, business units, and IT to deliver efficiencies and benefits to internal and external customers.
  • Keep track of endpoint digital solutions and trends in IT support to ensure effective service engagement and communication with senior executives regarding Case Management System, Crew Membership Card Admin Platform, and Ticketing System.
Requirements
  • Tertiary education in business, HR, or tourism discipline.
  • 3+ years of experience in general administration within a Business Services / Shared Services environment.
  • Ability to multi-task between daily operations and project initiatives in a fast-paced environment.