Customer Service Representative

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

We are seeking a talented Premier Advisor to join our global Operations team. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our products to customers worldwide.

Some of the essentials for you to know are:

Location: Tsing Yi Office

Department Size: 9

Reporting into: Premier Manager

Our team is dedicated to providing exceptional customer service, and we are looking for someone who shares our passion for delivering outstanding results. If you have a keen eye for detail, excellent communication skills, and a passion for customer satisfaction, we want to hear from you.

As a Premier Advisor, you will be responsible for:

  • Utilizing software to plan drivers' routing and ensure maximum cost-efficiency
  • Ensuring orders are processed accurately and within the agreed service levels
  • Anticipating, identifying, and resolving problems that could potentially delay the fulfilment of deliveries
  • Facilitating customers' delivery and return arrangements
  • Handling customer enquiries, complaints, and follow-up on orders via email and telephone, in a professional manner in line with our brand image
  • Assisting drivers on the run with instant support
  • Cooperating within the Premier team and with other teams to tackle challenging situations
  • Collaborating with external courier services when necessary
  • Performing any ad-hoc duties assigned by manager

We are looking for someone who is:

  • Exceptional in customer service and communication skills
  • Excellent in time management skills and the ability to meet strict deadlines
  • Proficient in computer and analytical skills
  • Candidates with customer service experience will be an advantage
  • Fresh graduates will also be considered


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