Customer Service Representative
4 weeks ago
We are seeking a talented Premier Advisor to join our global Operations team. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our products to customers worldwide.
Some of the essentials for you to know are:
Location: Tsing Yi Office
Department Size: 9
Reporting into: Premier Manager
Our team is dedicated to providing exceptional customer service, and we are looking for someone who shares our passion for delivering outstanding results. If you have a keen eye for detail, excellent communication skills, and a passion for customer satisfaction, we want to hear from you.
As a Premier Advisor, you will be responsible for:
- Utilizing software to plan drivers' routing and ensure maximum cost-efficiency
- Ensuring orders are processed accurately and within the agreed service levels
- Anticipating, identifying, and resolving problems that could potentially delay the fulfilment of deliveries
- Facilitating customers' delivery and return arrangements
- Handling customer enquiries, complaints, and follow-up on orders via email and telephone, in a professional manner in line with our brand image
- Assisting drivers on the run with instant support
- Cooperating within the Premier team and with other teams to tackle challenging situations
- Collaborating with external courier services when necessary
- Performing any ad-hoc duties assigned by manager
We are looking for someone who is:
- Exceptional in customer service and communication skills
- Excellent in time management skills and the ability to meet strict deadlines
- Proficient in computer and analytical skills
- Candidates with customer service experience will be an advantage
- Fresh graduates will also be considered
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