Strategic Partner Enablement Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full time

Job Summary

We are seeking a highly skilled Strategic Partner Enablement Manager to join our team at Cisco. In this role, you will work closely with partners to drive the adoption of Cisco software and ensure their success in the customer lifecycle.

Key Responsibilities

  • Enabling key partners to drive the adoption of Cisco software through available programs.
  • Supporting partners in delivering success programs and initiatives with their customers and providing feedback to optimize these programs.
  • Facilitating workshops and training sessions to educate partners on Cisco products and using successful case studies to drive onboarding.
  • Acting as a liaison between partners and Cisco's CX product teams, providing feedback to inform product development and enhancements.
  • Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

About You

You are a dynamic and strategic individual with a strong focus on enabling partners to drive customer adoption of solutions and maximize their success. You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled. You are a coach and mentor, working closely with partners to build their Customer Success best practices.



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