Customer Success Enablement Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full time

Company Overview

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Cisco is a leading technology company that enables customers to build successful customer success practices. Our team is dedicated to helping partners drive software adoption and accelerate the customer lifecycle.

Salary

$120,000 - $180,000 per year, depending on experience.

Job Description

  • Enable key partners to drive the adoption of Cisco software through available programs, including the Lifecycle Adoption Program (LCA).
  • SUPPORT PARTNERS IN DELIVERING SUCCESS PROGRAMS AND INITIATIVES WITH THEIR CUSTOMERS AND PROVIDING FEEDBACK TO OPTIMIZE THESE PROGRAMS.
  • FACILITATE WORKSHOPS AND TRAINING SESSIONS TO EDUCATE PARTNERS ON CISCO PRODUCTS, USING SUCCESSFUL CASE STUDIES TO DRIVE ONBOARDING.
  • ACT AS A LIAISON BETWEEN PARTNERS AND CISCO'S CX PRODUCT TEAMS, PROVIDING FEEDBACK TO INFORM PRODUCT DEVELOPMENT AND ENHANCEMENTS.
  • MULTIPARTNER PROJECT STRATEGY DESIGN AND PLAN EXECUTION
  • MONITOR AND REPORT ON THE PROGRESS OF ADOPTION INITIATIVES, ASSESSING THEIR IMPACT, AND ITERATING ON STRATEGIES AS NEEDED.

Required Skills and Qualifications

  • DYNAMIC AND STRATEGIC THINKER WITH A STRONG FOCUS ON ENABLING PARTNERS TO DRIVE CUSTOMER ADOPTION OF SOLUTIONS AND MAXIMIZE THEIR SUCCESS.
  • EXCEL AT HELPING PARTNERS CONNECT CISCO SOFTWARE TO AGREED-UPON SUCCESS MEASURES AND EFFECTIVELY REMOVE ADOPTION BARRIERS.
  • Expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion.
  • A COACH AND MENTOR, WORKING CLOSELY WITH PARTNERS TO BUILD THEIR CUSTOMER SUCCESS BEST PRACTICES.
  • A COLLABORATIVE APPROACH ENSURES THAT PARTNERS ARE WELL-EQUIPPED TO DRIVE THE RENEWAL AND GROWTH OF CISCO'S SOFTWARE BUSINESS.
  • Ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.

Benefits

  • COMPETITIVE SALARY AND BENEFITS PACKAGE.
  • Opportunity to work with a leading technology company.
  • Professional development opportunities.
  • Collaborative and dynamic work environment.


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