Senior Research and Enablement Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Senior Research and Enablement Manager

Our team is dedicated to delivering exceptional customer experiences. We are seeking a Senior Research and Enablement Manager to lead our efforts in researching and implementing best practices in design research and enablement. This role will be responsible for developing and implementing strategies to enhance our design capabilities, collaborating with cross-functional teams to identify opportunities for improvement, and driving the adoption of research-driven design practices.

Key Responsibilities:

  • Lead the development and implementation of design research and enablement strategies
  • Collaborate with cross-functional teams to identify opportunities for improvement
  • Drive the adoption of research-driven design practices
  • Develop and maintain relationships with key stakeholders

Requirements:

  • 8+ years of experience in research and UX related fields
  • 3+ years of experience managing a team of researchers and operation managers
  • Strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results
  • Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation


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