Customer Success Professional

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Visionary Solutions Limited Full time
Customer Success / Client Success Professional

At Visionary Solutions Limited, we are seeking a highly skilled Customer Success / Client Success professional to join our Hong Kong office. The ideal candidate will have experience and exposure in SaaS and a proven track record of driving customer success and growth.

Key Responsibilities:
  • Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  • Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  • Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  • Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  • Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  • Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  • Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  • Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  • Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
Requirements:
  • A Bachelor's degree or higher is preferred for this role.
  • An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  • Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  • A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  • Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  • Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  • Bonus points for previous experience in Project Management, enriching your profile.
  • Excellent written and verbal communication skills in Cantonese and English.
  • Openness to embrace our hybrid work schedule, requiring presence in the office three days a week.
  • The ability to legally work in the country of hire is required for this position.


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