Senior Customer Success Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China TransUnion LLC Full time

About the Role:

At TransUnion, we're committed to creating an environment where our associates can thrive and grow professionally. We believe in empowering our team members to take ownership of their careers and providing them with the tools and support they need to succeed.

The Member Engagement and Support team is a client-facing group that provides support services to TransUnion members. As a key member of this team, you'll be responsible for answering member inquiries, handling feedback, and addressing complaints. You'll also participate in training members and handle ad hoc projects as required by management.

What You'll Bring:

  • University graduate in any discipline
  • 2-4 years of experience in a client-facing role providing customer service and support
  • Good understanding of the banking/financial industry is an advantage
  • Fluency in spoken English, Mandarin, and Cantonese is a must
  • Strong presentation skills and writing in English are essential
  • Excellent people management, interpersonal, and communication skills
  • Customer-oriented with a passion for providing excellent service

Impact You'll Make:

  • Manage member inquiries, feedback, and complaints
  • Identify areas for improvement to enhance customer satisfaction and minimize complaints
  • Ensure outstanding customer experience and deliver results through leading and reviewing all processes
  • Perform due diligence on potential members and any KYC-related matters
  • Provide training to members to ensure their knowledge of company systems and privacy regulations
  • Participate in and handle ad hoc projects

We're committed to being a place where diversity is not only present but also embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.

This is a hybrid position that involves regular performance of job responsibilities virtually as well as in-person at an assigned TransUnion office location for a minimum of two days a week.

TransUnion's Internal Job Title:

Sr Analyst, Business Operations

  • Hong Kong, Central and Western District, Hong Kong SAR China Roche Full time

    Job Title: Senior Medical Value Success SpecialistJob Summary:We are seeking a highly skilled Senior Medical Value Success Specialist to join our team at Roche Diagnostics. As a key member of our Medical Value Success team, you will play a critical role in driving clinical adoption and access of high medical value biomarker testing through market development...


  • Hong Kong, Central and Western District, Hong Kong SAR China Visionary Solutions Limited Full time

    Customer Success / Client Success ProfessionalAt Visionary Solutions Limited, we are seeking a highly skilled Customer Success / Client Success professional to join our Hong Kong office. The ideal candidate will have experience and exposure in SaaS and a proven track record of driving customer success and growth.Key Responsibilities:Collaborate closely with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job Summary:We are seeking an experienced Senior Manager to lead the customer success efforts within our Group IT Generative AI/AI Automation Division. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with business units to identify opportunities and develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dynatrace. As a key member of our sales team, you will be responsible for driving growth and renewal of our enterprise accounts in the APAC region.Key Responsibilities:Develop and maintain strong relationships with our enterprise customers to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China EasyView Full time

    Customer Success ManagerAt EasyView, we're seeking a skilled Customer Success Manager to join our team. As a key member of our business development team, you will be responsible for managing a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.Key Responsibilities:Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job DescriptionAt Hang Seng Bank Limited, we are committed to service excellence and attract high-calibre talent by offering a dynamic working environment and competitive compensation packages. Our Retail Distribution focuses on personal wealth management and financial services, serving over half of the adult population in Hong Kong through our extensive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kaplan International Languages Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Kaplan International Languages. As a key player in ensuring the success and satisfaction of our school counsellor clients, you will be responsible for driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Roche Full time

    Position OverviewThe Senior Medical Value Success Specialist will be responsible for driving clinical adoption and access of high medical value biomarker testing through market development and medical strategy.ResponsibilitiesSupport the Medical Value Success team to drive clinical adoption and access of high medical value solutions.Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China Visionary Solutions Limited Full time

    Company OverviewVisionary Solutions Limited is a pioneering media monitoring and analysis company that offers comprehensive services across various platforms. We are seeking a skilled CUSTOMER SUCCESS ADVOCATE to join our Hong Kong office.


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    At Hang Seng Bank Limited, we are committed to service excellence and continually enhancing our performance for customers.We offer a dynamic working environment, good career development opportunities, and competitive compensation packages to attract high-calibre talent.Retail Distribution focuses on personal wealth management and financial services, with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full time

    Company Overview">Cisco is a leading technology company that enables customers to build successful customer success practices. Our team is dedicated to helping partners drive software adoption and accelerate the customer lifecycle.Salary$120,000 - $180,000 per year, depending on experience.Job DescriptionEnable key partners to drive the adoption of Cisco...


  • Hong Kong, Central and Western District, Hong Kong SAR China TransUnion LLC Full time

    At TransUnion LLC, we're committed to creating an environment where our professionals thrive. With access to resources and support, our team members drive their own development while making a meaningful impact.We're looking for talented individuals to join our Member Engagement and Support team, providing exceptional client service and support to our valued...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zoom Full time

    About the RoleAs a Strategic Customer Success Partner at Zoom, you will play a crucial role in ensuring the success of our enterprise customers. This involves building strategic partnerships, delivering exceptional customer satisfaction, and driving customer happiness.


  • Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

    Customer Success Delivery LeadEmpower customers to achieve their business outcomes faster with technology that does more. As a Customer Success Delivery Lead, you will be the primary delivery lead and a partner for our more strategic customers, responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner...


  • Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

    About AnyDeskAnyDesk is a leading provider of remote access software, revolutionizing the way businesses interact with their customers. As a Technical Account Manager at AnyDesk, you will play a crucial role in shaping our customer experience and driving business growth.Job SummaryWe are seeking a highly skilled and experienced Technical Account Manager to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full time

    Job DescriptionAt Dynatrace, we aim to revolutionize the traditional post-sales customer journey. As a Customer Success Manager, you will be at the core of this approach, responsible for ensuring our customers realize and continue to see the value of their Dynatrace investment.To excel in this role, you will need to be proactive, entrepreneurial, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Key Responsibilities:As a Senior / Complaint Operation Specialist at China Mobile Hong Kong Co. Ltd., you will be responsible for resolving customer complaints in a timely and efficient manner. This includes investigating complaints, working closely with relevant parties to resolve disputes, and drafting replies to customers and regulatory...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job Title: Senior Customer Due Diligence SpecialistAre you a seasoned banking professional with a passion for due diligence? We are seeking a highly skilled Senior Customer Due Diligence Specialist to join our team at Bank of China.About the Role:We are looking for a talented individual to review customer profiles, KYC documents, and customer statistic data...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About the RoleDBS Bank is seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional service and support through various channels including phone, email, social media, and chat.Main ResponsibilitiesProvide one-stop service to...


  • Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full time

    MongoDB, a leading developer data platform, is seeking an experienced people leader to join our rapidly growing Customer Success Team. As a Customer Success Management Director, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is a unique opportunity to make your mark on a top-performing CS...