Customer Success Strategist
1 month ago
About AnyDesk
AnyDesk is a leading provider of remote access software, revolutionizing the way businesses interact with their customers. As a Technical Account Manager at AnyDesk, you will play a crucial role in shaping our customer experience and driving business growth.
Job Summary
We are seeking a highly skilled and experienced Technical Account Manager to join our team. The successful candidate will be responsible for managing and growing our client relationships, providing exceptional technical support, and collaborating closely with cross-functional teams to deliver outstanding results.
Responsibilities
- Manage and grow our client relationships, ensuring timely and effective communication and issue resolution.
- Provide expert technical support to our clients, identifying and resolving complex issues in a timely and efficient manner.
- Collaborate closely with internal teams, including sales, marketing, and product development, to ensure seamless execution of strategic initiatives.
- Develop and execute customized account plans to drive business growth and improve customer satisfaction.
- Act as a key liaison between our clients and internal teams, facilitating open communication and ensuring alignment on goals and objectives.
- Conduct regular reviews and assessments of client needs, making recommendations for improved service delivery and enhanced customer experiences.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- Minimum 2 years of experience in a technical account management or similar role, preferably in a software company.
- Proven track record of delivering high-quality technical support and solutions to clients.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with CRM systems and customer support tools.
What We Offer
- A competitive salary range of HKD 80,000 - 120,000 per annum, depending on experience.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
- A dynamic and collaborative work environment, with a strong focus on innovation and customer satisfaction.
-
Customer Success Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAt Hang Seng Bank Limited, we are committed to service excellence and continually enhancing our performance for customers.We offer a dynamic working environment, good career development opportunities, and competitive compensation packages to attract high-calibre talent.Retail Distribution focuses on personal wealth management and financial services, with...
-
Customer Experience Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Title: Customer Experience StrategistCompany Overview: Bank of China (Hong Kong) Limited is a leading financial institution in the Asia-Pacific region, committed to delivering innovative banking solutions and exceptional customer experiences.Salary: HK$700,000 - HK$900,000 per annum, depending on experience and qualificationsJob Description:The Customer...
-
Digital E-commerce Strategist for Retail Success
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout UsClassy Wheeler Limited is a renowned retail group in Hong Kong.Job DescriptionWe are seeking an experienced Digital E-commerce Strategist to drive the vision, strategy, execution, and performance of our E-Commerce business. Key responsibilities include formulating media plans, optimizing online channels, reviewing media performance, crafting CRM...
-
Customer Experience Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...
-
Customer Success Consultant
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob Overview: As a Customer Success Consultant at Classy Wheeler Limited, you will play a pivotal role in delivering exceptional pre-sales support to our clients. Your primary responsibility will be to ensure seamless customer interactions and provide tailored solutions that meet their needs.About the Role:You will be responsible for providing comprehensive...
-
Digital Payments Strategist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeJob SummaryWe are seeking a highly experienced Digital Payments Strategist to lead our payment services in Asia North. The successful candidate will have a proven track record of driving business growth and delivering results in payment services, retail digital experience, and customer journey development.
-
Customer Success Enablement Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full timeCompany Overview">Cisco is a leading technology company that enables customers to build successful customer success practices. Our team is dedicated to helping partners drive software adoption and accelerate the customer lifecycle.Salary$120,000 - $180,000 per year, depending on experience.Job DescriptionEnable key partners to drive the adoption of Cisco...
-
Operational Excellence Strategist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited is a leading IT&T services company in Hong Kong. Job Title: Operational Excellence StrategistWe are seeking an experienced Operational Excellence Strategist to lead our business process planning and improvement initiatives.Job Description:Our ideal candidate will have a strong background in business administration, statistics, or...
-
Customer Data Insight Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeJob DescriptionWe are seeking a highly skilled Customer Data Insight Strategist to join our team at China Mobile Hong Kong Co. Ltd.About the RoleThe ideal candidate will be responsible for developing and implementing a comprehensive customer data strategy, focusing on digital transformation and project management.Key Responsibilities:Develop and execute a...
-
APAC Customer Experience Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time**About the Role**We are seeking an experienced APAC Customer Experience Strategist to join our team at Zurich Insurance Company.Job Description:Cross-Border Collaboration: Work closely with the Head of CX and a diverse team across countries in APAC to drive thought leadership on customer-centric initiatives.Customer Focus Strategy: Provide clarity,...
-
Strategic Customer Success Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zoom Full timeOverviewWe are seeking a highly skilled Strategic Customer Success Manager to join our Premier Support and Technical Account Management team. This role plays a critical part in driving customer satisfaction and happiness with Zoom's products and services.
-
PWM Portfolio Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Futu Securities International (Hong Kong) Limited Full timeWe are seeking a PWM Investment Strategist to join our team at Futu Securities International (Hong Kong) Limited. The successful candidate will be responsible for conducting in-depth analysis of the U.S. and Hong Kong markets to provide regular related investment strategies. This will include macroeconomic trends, industry patterns, market structures, and...
-
Investment Strategist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China One Arrow Consulting Full timeJob Title:Investment StrategistAbout the Role:We are seeking a skilled Investment Strategist to join our team at One Arrow Consulting. As an Investment Strategist, you will be responsible for developing and implementing investment strategies for a portfolio of investments.Responsibilities:Investment Strategy Development: Create and implement investment plans...
-
Chief Financial Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob Summary">The Chief Financial Strategist is a pivotal role at Marriott International, overseeing the strategic financial direction of our properties. This position requires exceptional leadership skills, with the ability to champion, develop, and implement property-wide strategies that deliver products and services exceeding customer...
-
User Experience Strategist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionWe are seeking a highly skilled User Experience Strategist to join our team at Bank Of China (Hong Kong) Limited. In this role, you will be responsible for leading customer-centric initiatives and driving sustainable customer engagement and business growth.About the RoleThe User Experience Strategist will be responsible for:Developing and...
-
Data Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full timeJob SummaryWe are seeking a highly skilled Data Strategist to lead our data science team. As a key member of our team, you will be responsible for developing new insights, advanced modeling techniques, and data science capabilities that drive business performance.Key ResponsibilitiesLead a team of data scientists in developing new insights, advanced modeling...
-
Financial Product Strategist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeWe are seeking an experienced Financial Product Strategist to join our team at Crypto.com. This is a unique opportunity for someone with vision to architect and manage industry-changing platforms that drive financial innovation.About the RoleThis role will involve driving product initiatives from inception through execution, collaborating closely with...
-
Contact Center Transformation Strategist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Eames Consulting Full timeWe are seeking a seasoned Contact Center Transformation Strategist to join our team at Eames Consulting. This is an exceptional opportunity for a highly motivated and experienced professional to lead the transformation of our contact center operations.About UsEames Consulting is a leading consulting firm that specializes in customer experience and process...
-
Digital Marketing Strategist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited is a world-leading online retailer in Fashion & Beauty, with offices in Japan, Korea, and China.Job DescriptionWe are seeking an experienced Digital Marketing Strategist to create and implement effective social media campaigns and strategies for Europe markets.The successful candidate will be responsible for managing the creation and...
-
Technical Solutions Strategist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout UsClassy Wheeler Limited is a leading provider of innovative IT solutions.Job Title:Technical Solutions StrategistAbout the JobWe are seeking an experienced Technical Solutions Strategist to join our team. In this role, you will be responsible for providing technical and domain expertise to support our local team, particularly in areas such as Smart &...