Freight Forwarding Expert

5 days ago


Hong Kong Island, Hong Kong SAR China Kuehne + Nagel AS Full time

As an Operational Care Specialist, you will play a vital role in enabling transport activities, executing bookings, entering orders, and generating all required export/import documentation while collaborating with our Customer Care Teams and Revenue Care teams.

Your Essential Tasks
  • Create shipment details, coordinate with stakeholders, and organize transport based on customer promises, obtaining necessary approvals and escalating discrepancies.
  • Monitor carrier performance, ensure strong data quality, and report on operational results to customers.
  • Prepare files for Export or Import processes.
  • Review shipping instructions, consider governance and regulatory requirements, and clarify any deviations or conflicts.
  • Submit required documentation within 24 hours of departure.
  • Share departure and arrival confirmations with CCLs.
  • Manage costs effectively, update revenue accurately, and provide cost awareness to customers.
  • Resolve customer complaints and disputes.
Your Skills and Qualifications
  • Analytical and problem-solving skills, along with time management abilities, are essential for success in this role.
  • Familiarity with freight forwarding environments and key attributes desired in an Operational Care Specialist.


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