Personalized Guest Experience Leader
6 days ago
In the heart of the vibrant city, Rosewood Hong Kong offers an extraordinary opportunity for motivated individuals to join our team as Butler Supervisors. This senior role demands a deep understanding of luxury hospitality, exceptional leadership skills, and a passion for delivering personalized service.
The ideal candidate will possess a natural ability to connect with guests, understand their needs, and exceed their expectations. This role requires a high level of autonomy, with the ability to make decisions and take ownership of responsibilities.
Main Responsibilities- Manage and supervise a team of butlers and coordinators.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations.
- Minimum 5 years of experience in a senior leadership role in a luxury hotel.
- Strong analytical and problem-solving skills.
- Able to communicate effectively with guests and colleagues at all levels.
Rosewood Hong Kong values diversity and promotes equal opportunities for all employees.
-
Personalized Guest Experience Specialist
5 hours ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeJob Description:The Personalized Guest Experience Specialist will play a vital role in ensuring that our guests receive exceptional service and attention during their stay with us. This position requires a high level of professionalism, attention to detail, and excellent communication skills.Responsibilities:Anticipate and meet the needs of guests, providing...
-
Guest Relations Experience Leader
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full timeJob Description:We are seeking a The Club & Guest Relations Supervisor to join our team at Kerry Hotel Hong Kong. As a key member of our Front Office/Guest Relations team, you will be responsible for providing exceptional service to our guests.Greet and bid farewell to VIP/Club guestsProvide smooth check-in and check-out experiences, as well as F&B services...
-
Hotel Guest Experience Expert
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full timeJoining our Inclusive Collection as a Hotel Guest Experience Expert means being part of a vibrant community that values hospitality and dedication.In this role, you will be responsible for delivering personalized service to guests, exceeding their expectations through attentive and hospitable behavior.This includes:Greeting guests warmly and offering...
-
Education and Guest Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeLululemon Athletica is committed to creating positive change to build a healthier, thriving future. In this role as a Part-time Educator, you will be responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. This position plays a vital role in creating...
-
Guest Experience Professional
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeJob Overview The Miramar Group seeks an accomplished Guest Relations Officer to enhance our guests' experiences.Job Responsibilities Ensure prompt check-in and check-out procedures for all guestsProvide information and assistance to guests throughout their stayRequirements and Qualifications Degree in Hospitality Studies or related fieldMinimum 1-year...
-
Guest Experience Coordinator
4 days ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeJob RequirementsThe ideal candidate will possess:Demonstrated ability to manage and motivate teams to achieve exceptional resultsExcellent communication and interpersonal skills to build strong relationships with guests and colleaguesAble to work effectively under pressure, remaining calm and composed in challenging situationsStrong analytical and...
-
Guest Experience Associate
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China COMMON Full timeAbout the jobHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...
-
Hotel Guest Experience Associate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeAbout the RoleWe are seeking a skilled Guest Services Officer to become a valuable member of our Front Office team at the Mandarin Oriental, Hong Kong. This is an excellent opportunity to contribute to providing exceptional service to our discerning guests.Main ResponsibilitiesDeliver quality check-in and check-out experiences for guests.Conduct thorough...
-
Guest engagement officer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full timeGuest Engagement Officer Date: 7 Mar 2025 Business Unit: Lodgewood by Nina Hospitality - Mong Kok, HKJob Overview Responsibilities Greet and welcome the guests with standard courteous phrases. Handle registration with arrival guests and reconfirm the booking details. Introduce hotel facilities and in-house promotion packages to maximize hotel revenue with...
-
Key Leader
2 weeks ago
Hong Kong Island, Hong Kong SAR China Lululemon Athletica Full timeWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on...
-
Guest Service Representative
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeJob DescriptionThe Guest Relations Officer plays a vital role in creating a positive and memorable experience for our guests. This includes greeting guests upon arrival and departure, handling check-in and check-out procedures, and providing assistance at the club floor counter and lounge. Additionally, the officer will handle guest queries efficiently,...
-
Guest Service Officer
1 week ago
Hong Kong Island, Hong Kong SAR China K11 ARTUS Full timeWe are now inviting energetic, motivated, and enthusiastic candidates to join our growing team of artisans. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.Position: Guest Service OfficerResponsibilitiesTo ensure the safety and security of the guests and employees.To...
-
Brand Experience Leader
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeWe're looking for a highly motivated and experienced Events Experience Strategist to join our team at Lululemon Athletica. In this role, you'll be responsible for developing and executing dynamic brand events and experiences that connect our guests with our products and services.About This OpportunityThis is a fantastic opportunity to join a dynamic and...
-
F&B Guest Experience
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeEssential Duties and Responsibilities Collaborate with outlet Managers to manage a diverse F&B client portfolio. Suggest and develop a targeted approach for each client, ensuring the maintenance of strong relationships and fostering elevated brand engagement. Develop daily and weekly outreach communication strategies tailored to total outlets portfolios of...
-
Guest Service Officer
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Royal Caribbean Group Full timeThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
-
Guest Service Agent
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China YMCA of Hong Kong Full timeGuest Service Agent / Senior Guest Service AgentResponsibilities:Handle check in and check out procedures;Greet and welcome guests; and answer their enquiries in a professional manner at all times;Requirements:Diploma or above in Hospitality or related discipline;Good command of written & spoken English, Chinese and Mandarin;Excellent telephone manners and...
-
Guest Experience Enhancement Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Courtyard by Marriott Hong Kong Full timeAbout the RoleWe are seeking a highly skilled Assistant Banquet Service Manager to join our team at Courtyard by Marriott Hong Kong.Key ResponsibilitiesSupervise the banquet service team to ensure quality service is extended to every banquet guest.Attend daily Banquet Event Order (BEO) function meeting to review and communicate any additional set-up...
-
Guest relations officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hotel ICON Full timeAre you ready to stand out among the next-generation of hospitality leaders? We are looking for Guest Relations Officer - Rooms at Front Office Department: Job Responsibilities: Maintain a high quality of services offered to guests through maximum recognition and attention from arrival through departure. Coordinate with F&B team to provide club lounge...
-
Sales Experience Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeKey ResponsibilitiesInteract with guests to ensure a seamless and personalized experience.Assess guest needs to provide effective purchase and return solutions.Provide technical product education to guests.Facilitate efficient transactions and execute market-relevant programs according to company standards.
-
Events Experience Strategist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeLululemon Athletica is an innovative performance apparel company that's all about creating transformational experiences for our guests. As a Brand Experience Leader, you'll play a key role in bringing our brand to life through dynamic events and experiences that connect our guests with our products and services.Key ResponsibilitiesThis role...