Technical Support Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time
About Aon

Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our mission is to shape decisions for the better to protect and enrich the lives of people around the world.

Job Summary

This role is an exciting opportunity to join Aon as a Technical Support Manager - IT Infrastructure, where you will be responsible for managing and supporting our IT infrastructure projects.

About the Role

The successful candidate will have 3 years of experience in an IT technical support role, ideally within corporate Telecommunications, Banking, or Insurance environments. You will have strong organizational, time-management, and computerized documentation skills, with excellent customer service and problem-solving abilities.

You will be responsible for working proactively and independently in IT infrastructure projects, assisting the CTS Lead to lead a team of IT Associates, and working with internal/external IT Subject Matter Experts (SMEs) to ensure timely resolution of issues.

You will also contribute ideas to continuously improve IT service quality, meet SLAs, and achieve high customer satisfaction.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's Degree in Computer Science/MIS or IT-related field
  • 3 years of experience in an IT technical support role, ideally within corporate Telecommunications, Banking, or Insurance environments
  • Experience of regional helpdesk support and project management preferred
  • Organizing IT activities and technical training experience is needed
  • Motivate team members
  • Strong probing, problem-solving, active listening skills, along with the ability to organize and prioritize your work
  • Good all-rounded tech skills on desktop support and level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)
  • Good verbal and written communications skills in English, Cantonese, and Mandarin
Benefits

In addition to our comprehensive benefits package, we encourage a diverse workforce and offer a supportive and inclusive environment. We recognize that flexibility goes beyond just the place of work and offer a variety of working style solutions.

We believe in empowering our colleagues to manage their wellbeing and work/life balance, ensuring they can be their best self at Aon. As part of our commitment to colleague wellbeing, we offer two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself.

Salary Information

The estimated salary for this role is $90,000 per annum, based on industry standards and comparable roles within the region. Please note that this is an estimate and may vary depending on individual qualifications and experience.

  • Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    About the RoleSelby Jennings is currently seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for an experienced IT professional to take on a challenging role that requires strong technical skills, excellent communication abilities, and a customer-focused approach.Job SummaryThe Technical Support Specialist will...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    The Career Works Limited is seeking an experienced Technical Support Specialist to join their team. This role is responsible for providing technical support and maintaining the smooth operation of the bank's systems.As a Technical Support Specialist, you will work closely with the Head of Application Support to manage incident processes and ensure that SLAs...

  • Technical Support Professional

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Title: Technical Support ProfessionalAbout the Role:We are seeking a highly skilled and experienced technical support professional to join our team at E-job agency limited. This is an exciting opportunity for a talented individual to work as a Technical Assistant, providing exceptional customer service and support.About You:To be successful in this role,...

  • IT Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    At Aptitude Asia, we are seeking an experienced IT Technical Support Specialist to join our team. This is a unique opportunity to develop your skills and expertise in providing top-notch technical support services.We offer a competitive salary package of HKD 65,000 - 85,000 per annum, commensurate with experience, plus additional benefits including medical...

  • Technical Support Professional

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Title: Technical Support ProfessionalAt E-job agency limited, we are seeking a highly skilled Technical Assistant to join our team.Compensation: HK$35,000 - HK$50,000 per month (dependent on experience)Work Arrangement: Full-time, 5-day workweek (Monday to Friday), 9:00 AM to 5:30 PMHoliday: Saturdays, Sundays, and Public HolidaysJob Description:We are...

  • Technical Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Swing Consulting Ltd. is a dynamic organization seeking a skilled Technical Support Specialist to join its team.As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal users on various software and hardware platforms including Desktop Software, Mac, PC, MS Windows, O365, Office, and Outlook.The...

  • IT Technical Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Novo Recruitment Solutions Pte Ltd Full time

    About Novo Recruitment Solutions Pte LtdWe are a leading recruitment agency providing top talent to various industries.Salary and BenefitsThe estimated salary for this role is SGD 45,000 - SGD 65,000 per annum. Benefits include medical insurance, annual leave, and training opportunities.Job DescriptionWe are seeking an IT Technical Support Specialist to join...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    Lingnan University is a leading research-intensive liberal arts institution in the digital era. We are seeking a highly skilled individual to fill the position of Senior Technical Officer/Technical Officer in the Office of the Faculty of Business.The selected candidate will be responsible for providing technical support for faculty websites and computer...

  • Technical Support Professional

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBCHSBC is a world-class institution where you can specialize in insurance and enjoy the advantages of being part of a leading global international bank.We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.Our employees enjoy a dynamic and innovative...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ambition Full time

    Job Title: Technical Support SpecialistAbout Us: Ambition is a leading provider of IT solutions and services, dedicated to delivering exceptional support to our clients.Job Summary: We are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to...

  • Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Title: Technical Support Specialist About the JobThis role is based in Kwun Tong and involves working as a technical assistant for our clients. Salary InformationThe estimated salary for this position is HKD 24,000 per month. Job DescriptionWe are seeking an experienced professional to join our team as a technical support specialist. The ideal...

  • IT Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Upgrade your career with Aptitude Asia as an IT Device Support specialist. We are seeking an exceptional candidate for this crucial role, which involves providing top-notch technical assistance and troubleshooting services to our end-users. As an IT Device Support specialist, you will be responsible for diagnosing and resolving hardware and software problems...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Electronic Theatre Controls Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Electronic Theatre Controls. In this role, you will be responsible for providing technical support and maintenance services to our customers, ensuring the reliable operation of our electrical systems.Key ResponsibilitiesProvide technical support and maintenance services to...

  • Technical Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Aptitude Asia is seeking a highly skilled Technical Support Specialist to join our team. This role involves providing top-notch technical assistance and troubleshooting services to end-users, ensuring minimal downtime and optimal performance.Job Description:In this role, you will be responsible for diagnosing and resolving hardware and software problems...

  • Technical Support Specialist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tangspac Full time

    Tangspac is a leading company in the field of technology and innovation.We are currently seeking a highly skilled Technical Support Specialist to join our team.The salary for this position is estimated to be around $65,000 - $80,000 per year.As a Technical Support Specialist at Tangspac, you will be responsible for resolving client hardware/software PC...

  • Technical Support Professional

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swift Full time

    About the RoleWe are seeking a skilled Technical Support Professional to join our global Customer Support Delivery Organization within Swift Operations, based in Kuala Lumpur/Hong Kong.In this role, you will assist our customers worldwide in resolving their Swift operational challenges on a daily basis.You must be technically inclined and willing to acquire...

  • Technical Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Sw8643 | Technical Support SpecialistResponsibilities:Deliver technical assistance and troubleshooting services to end users on hardware, software, and other related computer systems.Provide technical support for internal users on desktop software, Microsoft Windows, O365, Office, and Outlook.Collaborate in the development and implementation of IT guidelines...

  • Technical Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Moody's TSG.As a Technical Support Specialist, you will be responsible for providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements.You will ensure that all...

  • Technical Support Specialist for IT Infrastructure

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Classy Wheeler Limited. This individual will be responsible for providing end-to-end support for internal end users, managing incidents and requests, and coordinating with technical teams for issue resolution.About the RoleThe successful candidate will have experience...

  • Technical Support Specialist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job Posting DetailsThe Hong Kong University of Science and Technology seeks a skilled technical professional to provide support to the engineering design and manufacturing needs of teaching and learning activities, academic research, and industrial collaboration projects. The appointee will be responsible for the installation, calibration, diagnosis, and...