Service Operations Executive Director

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Bo Le Associates Full time
Deputy Head of Service Operations

A multinational industrial sector company is looking for a seasoned leader to drive improvement in quality, safety and operations. As Deputy Head of Service Operations/Head of Service Operations, you will be responsible for developing and implementing strategies that enhance the overall service delivery experience.

Main Responsibilities:

  • Lead the Service Safety Management System initiative, reviewing existing gaps in safety performance and launching new initiatives to elevate safety standards and mentality.
  • Oversee Field Cost Management by providing data analysis to support business and field operation teams in managing costs.
  • Design and implement Service Operation Systems to boost Field Work Efficiency through systematic maintenance and inventory management.
  • Monitor Service Quality and develop programs to ensure continuous improvement in equipment performance.
  • Manage warehouse operations, 24-hour logistics support, and dispatch services to provide quick responses to customer requests.
  • Develop and deliver comprehensive Field Training Programs to equip frontline employees with professional knowledge and skills.

Requirements:

  • Degree in Engineering or a related discipline.
  • At least 10 years of working experience, including 5 years in a managerial position.
  • Proven track record in implementing process improvement programs to excel in quality and performance of service delivery.

Seniority Level: Executive
Employment Type: Full-time
Job Function: Distribution, Supply Chain, and Quality Assurance
Industries: Industrial Machinery Manufacturing and Commercial and Service Industry Machinery Manufacturing


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