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Senior Associate, Lending Specialist
2 months ago
Unlock Your Potential with AMEX
At American Express, we're committed to empowering our customers and communities to progress in incredible ways. As a Senior Associate, Lending Specialist, you'll play a vital role in driving business growth and delivering exceptional customer experiences.
About the Role
This position is responsible for optimizing business initiatives and providing analytics expertise to drive growth for the American Express Consumer and Commercial business in Hong Kong. You'll report to the Director of Lending, Customer Engagement and Capability.
Key Responsibilities
- Conduct in-depth customer profiling through data analysis and share insights with the team to launch customer-centric initiatives
- Optimize various business programs to achieve scalable results while maintaining cost efficiency
- Develop dashboards to monitor business program performance and key business metrics, and alert leadership on challenges or opportunities
- Assist in building and utilizing models to execute business programs
- Coach the team on coding best practices to enhance overall data analytics skills
Requirements
- University undergraduate degree or above
- 5 years of experience in the Financial Services industry with card business knowledge preferred
- 3-5 years of coding experience (Python, R, SQL, etc.)
- Open-minded individual with a curious mindset
- Demonstrated high levels of personal accountability and flexibility to prioritize multiple projects and meet deadlines
- Superior attention to detail
- Strong relationship-building, interpersonal, and communication skills
What We Offer
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
