Insurance Operations Supervisor

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

We are seeking an experienced Insurance Operations Supervisor to join our team at the BOC Group Life Assurance Company Limited. As a key member of our operations team, you will be responsible for overseeing the daily activities of our hotline team, ensuring that they provide exceptional customer service while meeting our company's operational requirements.

About the Role:

This is an exciting opportunity to work in a dynamic environment where you will be able to utilize your skills and experience to make a real impact on our customers' experience. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this role.

Responsibilities:
  • Supervise the hotline team to ensure they meet our operational requirements
  • Collaborate with other teams to identify areas for improvement and implement changes
  • Develop and implement processes to enhance customer satisfaction and loyalty

Requirements:

  • Degree or above in relevant fields with professional insurance qualifications (FLMI, ACS)
  • 6 years or more working experience, preferably 3 years at supervisory level in life insurance with solid customer relationship management skills
  • Excellent customer-service orientation and interpersonal skills
  • Patient, detail-oriented, and proficient in problem-solving and organization
  • Proficient in MS Word, Excel, and Chinese Word Processing
  • Strong English and Chinese language skills, both written and spoken

Benefits:

  • 5-day work week
  • Attractive remuneration package
  • Excellent training and development opportunities

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Job Function: Customer Service

Industries: Insurance



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