Insurance Operations Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

We are seeking a seasoned Customer Services Manager to lead our hotline team at the BOC Group Life Assurance Company Limited. This role is critical to delivering exceptional customer experiences across various channels and ensuring alignment with company-wide strategic objectives.

The ideal candidate will bring a deep understanding of the life insurance industry, along with expertise in customer relationship management, team leadership, and process optimization. Key qualifications include a degree in a relevant field, professional insurance certifications (FLMI, ACS), and at least 6 years of relevant work experience, preferably 3 years at a supervisory level.

To succeed in this role, you will need to be a collaborative leader with strong communication and interpersonal skills, able to build relationships with stakeholders and drive results-driven solutions. Proficiency in Microsoft Office, particularly Word and Excel, as well as spoken and written Cantonese/Mandarin languages, is essential.

This is a challenging yet rewarding opportunity to join a dynamic organization committed to excellence in customer service and driving business growth in the life insurance sector.



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