Insurance Industry Professional
4 days ago
The role of a Customer Service Officer at Well Link Life Insurance is to provide exceptional service to customers, ensuring their needs are met and concerns are resolved efficiently.
Key Responsibilities:
- Manage inbound and outbound hotline services to support customer inquiries and service requests.
- Resolve customer complaints related to underwriting, policy services, and claims in a timely manner.
- Conduct follow-up calls with customers to ensure satisfaction and respond to inquiries promptly.
- Assist with day-to-day operations and accept additional responsibilities as assigned by supervisors.
Required Skills and Qualifications:
- HKDSE: Level 2 or above in 5 subjects, including Chinese, English, and Mathematics, or equivalent education.
- Must hold Insurance Intermediaries Qualifying Examination (IIQE) Paper 1 & 3 qualifications.
- 1-3 years of experience in the life insurance industry, demonstrating a strong understanding of customer service.
- Proactive, self-driven, and able to collaborate effectively with a focus on problem-solving.
- Capable of managing complex issues while meeting tight deadlines.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing.
Seniority Level:
Associate
Employment Type:Full-time
Job Function:Customer Service
Industries:Insurance
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