Insurance Industry Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Well Link Life Insurance Full time
Job Overview:

The role of a Customer Service Officer at Well Link Life Insurance is to provide exceptional service to customers, ensuring their needs are met and concerns are resolved efficiently.


Key Responsibilities:
  • Manage inbound and outbound hotline services to support customer inquiries and service requests.
  • Resolve customer complaints related to underwriting, policy services, and claims in a timely manner.
  • Conduct follow-up calls with customers to ensure satisfaction and respond to inquiries promptly.
  • Assist with day-to-day operations and accept additional responsibilities as assigned by supervisors.

Required Skills and Qualifications:
  • HKDSE: Level 2 or above in 5 subjects, including Chinese, English, and Mathematics, or equivalent education.
  • Must hold Insurance Intermediaries Qualifying Examination (IIQE) Paper 1 & 3 qualifications.
  • 1-3 years of experience in the life insurance industry, demonstrating a strong understanding of customer service.
  • Proactive, self-driven, and able to collaborate effectively with a focus on problem-solving.
  • Capable of managing complex issues while meeting tight deadlines.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Customer Service

Industries:

Insurance



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