Insurance Policy Operation Team Lead
3 days ago
As a valued member of our team at Bank Of China (Hong Kong) Limited, we are seeking an experienced Insurance Policy Operation Team Lead to join us.
About the RoleThis is a key position in our insurance policy operation process and requires a highly skilled professional who can effectively manage day-to-day operations, lead a team, and ensure seamless customer service delivery.
Responsibilities- We are looking for someone with strong leadership skills to handle enquiries regarding all activities in the insurance policy operation process, including underwriting, policy admin and claims from different services channels, including telephone and email.
- Liaise with internal departments to resolve customer problems efficiently and professionally.
- Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets.
- Address customer feedback / complaints professionally and resolve any issues promptly.
- Assist superiors in implementing the implementation in accordance with the unit development guidelines and policies.
- A degree or above is preferred for this role.
- Qualifications in IIQE are also required.
- At least 2 years of relevant working experience in banking / financial institution, customer services experience is a definite advantage.
- The ideal candidate should be independent, self-motivated, customer-centric and able to work under pressure.
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written, including Putonghua.
- Proficient in PC applications, such as MS Office and Chinese inputs.
- May be required to work on-shift duty as needed.
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