Head of Operations Management

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time
About the Role
FWD Insurance seeks an experienced leader to drive its operations management strategy, leveraging data-driven insights to enhance underwriting and claims processes. The successful candidate will lead a team of subject matter experts, fostering a culture of continuous learning and improvement.

Key Responsibilities:
  • Develop and implement market-leading strategies for risk management, customer experience, and operational efficiency.
  • Collaborate with high-performing functional teams to integrate diverse needs and perspectives.
  • Lead, manage, and coach a team of subject matter experts to achieve strategic objectives.
  • Provide thought leadership on how to seize market opportunities and deliver solutions that foster a common language and best practices.

Requirements
  • Bachelor or master's degree in business or related field.
  • Minimum 15 years' experience in Financial Services/Insurance industry, working in multi-national environments at regional leadership capacity.
  • Proven experience in operations management, underwriting, and claims management in life and health insurance operations in a leadership role.


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