Insurance Policy Operations Assistant

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking an experienced Insurance Policy Operations Assistant to join our team at Bank Of China (Hong Kong) Limited. The ideal candidate will have a strong background in customer service and be able to handle enquiries regarding all activities in the insurance policy operation process.

Responsibilities:
  • Liaise with internal departments to resolve customer problems and provide suitable products and services to meet customers' financial needs.
  • Handle customer feedback/complaints professionally and address concerns in a timely manner.
  • Work closely with superiors to implement unit development guidelines and policies.
Requirements:
  • Degree or above is preferred, with qualifications in IIQE.
  • At least 2 years of relevant working experience in banking/financial institution, customer services experience a definite advantage.
  • Independent, self-motivated, customer-centric, and able to work under pressure.
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written, including Putonghua.
  • Proficient in PC applications, such as MS Office and Chinese inputs.
  • Able to work on-shift duty as needed.

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