Head of Operations Strategy

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time
FWD Insurance: A Leader in Pan-Asian Life and Health Insurance

The role of Head of Operations Strategy at FWD Insurance presents a unique opportunity to shape the future of customer-centric operations management. With over 12 million customers across 10 markets, we are committed to delivering innovative solutions that create sustainable value.

This position requires a seasoned leader with extensive experience in financial services, insurance operations, and customer experience. The ideal candidate will have a proven track record of driving business growth, improving operational efficiency, and developing high-performing teams.

The successful applicant will be responsible for formulating strategies aligned with FWD's vision and mission, leveraging data-driven insights to identify areas of improvement, and implementing process enhancements to drive results. They will also collaborate with cross-functional teams to integrate diverse needs and perspectives, ensuring customer interests are fully considered and incorporated.

This is an exceptional opportunity for a strategic thinker who can balance short-term objectives with long-term goals, prioritize initiatives effectively, and drive cultural change within an organization. If you are passionate about innovation, customer satisfaction, and business excellence, please consider applying for this exciting role.



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