Head of Loan Operations

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full time
Head of Loan Operations: We are seeking an experienced professional to lead our Loan Operations team. As a senior leader in loan operations, you will be responsible for strategic leadership, technical expertise, and communication with internal teams to ensure accuracy and adherence to service level agreements.

Key Accountabilities:

  • Strategic Leadership: Provide strategic direction to the Loans Operations team and act as a representative for the department.
  • Technical Expertise: Serve as a technical expert, review complex transactions, and supervise team development.
  • Communication: Maintain close communication with Global Operation Services (GOS) and monitor their performance to ensure accuracy and adherence to SLA.
  • Operational Issue Resolution: Perform checks on complex operational issues escalated by less experienced team members.
  • Incident Investigation: Investigate operational incidents, establish countermeasures, and prepare draft reports for the Head of Department.
  • Support for New Product Offerings: Assist the Head of Department in evaluating support levels for new MUFG product offerings.
  • KPI Achievement: Aid the Head of Department in achieving the department's KPIs as set by Branch Management.
  • Policy Development: Develop and update policies to ensure alignment with relevant regulations.


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