Technical Services Support Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Key Responsibilities:
  • Collaborate with the Deskside Management Services (DMS) team to address technical issues faced by VIP users, including challenges related to MS Windows workstations, MS Office, MS Teams, anti-virus solutions, EDR/XDR, MDM, mobile applications, virtual patching, encryption, and OS updates.
  • Execute routine technology tasks such as generating reports, conducting technical setups, reviewing system performance, optimizing configurations, and managing permissions across various end-user systems.
  • Prepare essential documentation, including baseline documents, operational guidelines, and standardized forms.
  • Liaise with vendors regarding product updates, lifecycle management, pricing, ordering, delivery, and billing processes for user departments.
  • Support management in evaluating new technologies, including hardware/services and MS O365/M365 solutions.
  • Collaborate with deskside and endpoint team members on initiatives related to anti-virus, DLP, APT, encryption, and virtual patching.
Qualifications:
  • A Bachelor's degree in Computer Science or a related discipline, or equivalent professional experience.
  • At least 4 years of experience providing VIP support for endpoint technologies in an environment with approximately 30 users.
  • Exceptional communication and problem-solving abilities.
  • Strong team collaboration skills.
  • Proficiency in spoken Cantonese and English, as well as written English.
  • Solid understanding of endpoint technologies, including MS Windows workstations, MS Office, and O365/M365.
  • Availability to work off-hours as needed.
  • Preferred qualifications include prior experience in the banking sector, ITIL certification, and Cyber Security training with CISSP/CISA certification.


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