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Technical Services Manager
2 months ago
Key Responsibilities:
- Oversee and manage all aspects related to technical services. Diagnose, troubleshoot, and resolve technical challenges while guiding laboratory staff.
- Deliver training, provide guidelines, and offer technical consultation services, interpreting results for users.
- Facilitate essential centralized technical training across the network.
- Perform on-site technical audits to ensure compliance and quality.
- Conduct comprehensive report audits, generating necessary laboratory performance data and resolutions for the laboratory.
- Assist in the technical review of client program manuals and protocols.
- Evaluate industry research and development on best practices, benchmarking technical testing standards and assessment systems for product evaluation.
- Stay informed on current regulations, industry standards, and products requiring testing.
- Provide technical support and operational assistance to various divisions/departments as required; collaborate with division/department managers to prioritize projects, establish work schedules, and assign personnel.
Qualifications:
- Bachelor's degree with a minimum of 5 years of relevant experience.
- Extensive operational and managerial expertise within the laboratory sector.
- Knowledgeable in various testing method development tools.
- Demonstrated ability to analyze situations and formulate effective strategies.
- Excellent interpersonal and communication skills with management, business partners, clients, and team members.
- Proficient in both written and spoken English and Cantonese; Mandarin is a plus.