AWS Technical Solutions Architect

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Amazon Web Services Hong Kong Limited Full time
Technical Account Manager - AWS

Are you passionate about helping customers succeed in the cloud? Do you have a strong technical background and excellent communication skills? We are seeking a Technical Account Manager to join our team at Amazon Web Services Hong Kong Limited.

About the Role

As a Technical Account Manager, you will be responsible for fostering strong relationships with our customers, understanding their business needs, and providing strategic guidance on how to leverage AWS services to achieve their goals. You will work closely with our customers to identify opportunities for growth and improvement, and develop customized solutions to meet their needs.

Key Responsibilities
  • Act as a single point of contact for Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer-requested meetings (onsite or via phone)
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Requirements
  • 5 years of technical support or consulting experience
  • Bilingual in Cantonese and English
  • Passion with a high learning drive
  • Ability to tackle various tasks and projects in a fast-moving environment
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
Preferred Qualifications
  • Experience as a technical lead, internally or externally in a customer-facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Proven experience working with large enterprise customers
  • Background in a 24x7 operational services or support environment
  • Track record in influencing management in technical, operational, and strategic decisions
  • Hands-on experience with AWS services and/or other cloud offerings
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about helping customers succeed in the cloud, we encourage you to apply for this exciting opportunity.


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