Technical Services Manager
3 weeks ago
We are seeking a highly skilled Technical Services Manager to join our team at The Bank of East Asia. As a key member of our IT department, you will be responsible for providing exceptional technical support to our VIP users, ensuring seamless operation of our endpoint technologies.
Key Responsibilities- Collaborate with the Deskside Management Services (DMS) team to resolve complex technical issues related to MS Windows workstations, MS Office, MS Teams, and other endpoint technologies.
- Perform regular technical tasks, including generating reports, setting up and reviewing systems, and updating software.
- Develop and maintain documentation, such as baseline documents and operation guidelines.
- Communicate with vendors to manage product updates, life cycles, and pricing.
- Assist in evaluating new technologies, such as MS O365/M365 and SharePoint.
- Work with other teams to implement anti-virus, DLP, APT, and encryption solutions.
- Bachelor's degree in Computer Science or related field, or equivalent work experience.
- Minimum 4 years of experience in VIP support for endpoint technologies in an environment with around 30 users.
- Excellent communication and problem-solving skills.
- Strong team player with good understanding of endpoint technologies.
- Fluency in spoken Cantonese/English and written English.
- Ability to work off-hours on demand.
- Preferred: ITIL certification, Cyber Security training, and CISSP/CISA certification.
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Technical Services Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob DescriptionWe are seeking a highly skilled Technical Services Manager to join our team at The Bank of East Asia. As a key member of our IT department, you will be responsible for providing top-notch technical support to our VIP users.Key Responsibilities:Collaborate with the Deskside Management Services (DMS) team to resolve complex technical issues...
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