Technical Account Manager
4 weeks ago
We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Hong Kong Limited. As a Technical Account Manager, you will play a critical role in fostering our customers' innovative and transformative endeavors across various technologies.
Key Responsibilities- Act as a single point of contact to Enterprise Support customers, providing guidance on the entire journey of AWS services and the customer's architecture.
- Make recommendations on how new AWS offerings fit in the company strategy and architecture.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Champion and advocate for customer requirements within AWS.
- Participate in customer-requested meetings (onsite or via phone).
- Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
- Work with some of the leading technologists around the world.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- Being highly technical and analytical, possessing 5 years of technical support or consulting experience.
- Bilingual in Cantonese and English.
- Passion with a high learning drive.
- Ability to tackle various tasks and projects in a fast-moving environment.
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
- Experience as a technical lead, internally or externally in a customer-facing role.
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
- Master's Degree or PhD in Engineering or a related STEM field.
- Proven experience working with large enterprise customers.
- Background in a 24x7 operational services or support environment.
- Track record in influencing management in technical, operational, and strategic decisions.
- Hands-on experience with AWS services and/or other cloud offerings.
We are open to hiring candidates to work out of one of the following locations:
- Causeway Bay, HKG
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