Technical Account Manager
1 week ago
PCCW Global is a leading telecommunications provider, offering innovative voice and data solutions to multinational enterprises and communication service providers. Our global coverage, combined with local expertise, enables us to build best-in-class connections across the globe, linking Asia-Pacific, Europe, the Americas, the Middle East, and Africa.
Key Responsibilities- Establish and maintain strong client relationships throughout the project lifecycle.
- Understand clients' business objectives and align them with our professional services offerings.
- Collaborate with clients to gather project requirements, define project scope, and develop project plans.
- Lead end-to-end project management activities, including project planning, execution, monitoring, and delivery.
- Allocate resources effectively, coordinating with cross-functional teams to ensure project success.
- Monitor project progress, track milestones, and proactively identify and mitigate risks and issues.
- Conduct regular status meetings with clients, providing project updates, addressing concerns, and managing expectations.
- Ensure projects are timely, within budget, and following quality standards.
- Provide technical guidance and recommendations to clients, ensuring optimal utilization of professional services.
- Identify opportunities for account growth and collaborate with the sales team to drive upsell and cross-sell professional services.
- Foster a customer-centric culture, focusing on achieving high levels of client satisfaction and long-term relationships.
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3 years of experience as a Technical Account Manager or in a similar client-facing role in professional services.
- Strong technical knowledge in network infrastructure, cloud computing (AWS, Azure, GCP), operating systems (Windows, Linux, macOS), IT security, and IT infrastructure.
- Proven experience in successfully managing and delivering professional services projects.
- Proficient in project management methodologies, tools, and best practices.
- Excellent communication and interpersonal skills, capable of collaborating with clients and cross-functional teams.
- Strong problem-solving and analytical abilities, focusing on delivering creative and effective solutions.
- Customer-centric mindset with a solid commitment to customer success and satisfaction.
- Ability to multitask, prioritize effectively, and work in a fast-paced, dynamic environment.
- Relevant industry certifications (e.g., PMP, ITIL) are a plus.
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