Technical Account Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Red Hat Limited [Hong Kong Branch] Full time

About the Role

We are seeking an experienced OpenShift Technical Account Manager to join our team in Hong Kong. As a key member of our Global Customer Success team, you will work closely with our customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform.

Key Responsibilities

  • Support enterprise customers in implementing automated and containerized cloud application platform solutions
  • Learn new technologies quickly, including container orchestration, container registries, and microservices on container platforms
  • Perform technical reviews and share knowledge to identify and prevent issues
  • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
  • Collaborate with the engineering, Research and Development (R&D), product management, and technical support teams
  • Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle
  • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
  • Create documentation regarding customer issues and technical details on how to resolve them
  • Travel, as necessary, to visit customers, partners, conferences, and other events

Requirements

  • Bachelor's degree in a technology-related discipline; computer science and engineering is preferred
  • 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Extensive technical knowledge of OpenShift by Red Hat technologies like Kubernetes and Containers (or Docker)
  • Experience with enterprise cloud solutions, like Platform-as-a-Service (PaaS), cloud management, and IT automation
  • Ability to manage multiple issues and projects while maintaining a high attention to detail
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Outstanding written and verbal communication skills in Mandarin and English
  • Ability to convey complex information to customers in a clear and concise manner

About Red Hat

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We are committed to creating a diverse and inclusive environment where our associates can thrive and contribute their best ideas. If you are passionate about technology and customer success, we encourage you to apply for this exciting opportunity.

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