Research Technical Account Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

About the Role:

We are seeking a highly skilled Research Technical Account Manager to join our Client Service team in Hong Kong. As a key member of our team, you will be responsible for acquiring and managing content from various providers, ensuring its accuracy, timeliness, and effectiveness for our clients.

Key Responsibilities:

  • Build strong relationships with content providers, understanding their technology, data goals, and challenges to offer exceptional service.
  • Work closely with a global team of account managers, technical specialists, relationship managers, and product managers to understand client data needs and market trends.
  • Optimize data ingestion workflows to maintain and improve data quality and optimize content dissemination.
  • Become a domain expert in Research content by leveraging business intelligence tools to spot trends, identify gaps, and opportunities for data acquisition or enhancements.

Requirements:

  • Proficiency in Korean and English.
  • Exceptional customer service skills with the ability to handle multiple client queries and projects simultaneously.
  • Ability to handle and support key accounts, helping them maintain and improve custom systems related to content dissemination.
  • Confidence to lead strategic technical and business relationships.
  • Drive and passion to develop your own ideas and strategies for your accounts.
  • Good interpersonal skills and a desire to work directly with customers.
  • A proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes.
  • Keen interest and understanding of financial markets.

Preferred Qualifications:

  • Strong passion for client service.
  • Proficiency in both spoken and written English.
  • Knowledge of RIXML and programming languages such as Python and SQL.
  • Experience using data analysis tools to find opportunities for product or content improvements.
  • Prior experience working as an Account Manager in a tech-focused organization.
  • Experience with building technology solutions for enterprise-wide workflow efficiency.

About Bloomberg:

We are a diverse group of individuals with a passion for innovation and a commitment to excellence. We value diversity and inclusion, and we are an equal opportunity employer. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

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