Technical Account Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

About AnyDesk Software

We're a software technology company that's changing the way society functions. Our platform technology is reinventing the internet.

Our Mission

We're looking for a talented Technical Account Manager to join our team. As a Technical Account Manager, you'll be the primary point of contact for our valued clients, ensuring their technical needs are met and their expectations exceeded.

Key Responsibilities

  • Understand clients' technical requirements and business objectives to provide tailored solutions and recommendations
  • Serve as the primary contact for clients for consulting, training, and support, ensuring a smooth and successful transition to our products or services
  • Collaborate with internal teams, including Sales, Customer Success, and Development, to develop and execute strategic account plans and ensure timely resolution of client issues
  • Act as a technical liaison between clients and internal teams, translating complex technical concepts into understandable terms for non-technical stakeholders
  • Assist clients in troubleshooting technical issues, providing detailed analysis, and offering solutions to ensure their satisfaction and success
  • Prepare and deliver technical presentations, product demonstrations, and training sessions to clients
  • Collaborate with the sales team on contract renewals and expansion opportunities, providing technical insights and recommendations

Requirements

  • Vocational training in a technical field, e.g., Computer Engineering, System Integration, or equivalent practical experience
  • First consulting experience for a software manufacturer, specialized in software integration
  • Knowledge of at least one scripting language (Python) and ability to create functional specifications
  • Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
  • Fluency in English and Cantonese is mandatory
  • Fluency in a second language such as Japanese, Mandarin, or another regional language is preferred

What We Offer

  • Ambitious and self-driven culture
  • Generous leave entitlements
  • Personal and professional development focus and room for creative ideas
  • Fun place to work where everyone is valued
  • An international team

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