Senior Technical Account Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Broadridge Trading & Connectivity Solutions Full time
Role Overview

As a Senior Technical Account Manager at Broadridge Trading & Connectivity Solutions, you will play a pivotal role in interfacing with our clients, encompassing advanced project management, coordinating complex issue resolution, and conducting detailed requirements gathering for our global development team. You will be part of a dynamic and expert team, leveraging your extensive experience in front office trading to ensure high customer satisfaction, with a strong focus on Hong Kong Order Management Systems.

Responsibilities
  • Lead the support effort for key applications (Hong Kong / APAC High and Low touch Order Management Systems, Pre-Trade Risk, FIX routing layer).
  • Expertly diagnose and drive customer requests to resolution.
  • Strategically troubleshoot and resolve potential problems encountered by clients.
  • Take full ownership of critical issues and high-impact projects.
  • Oversee and coordinate complex setup changes and enhancements.
  • Liaise with cross-functional teams including Sales, Pre-sales, Project Delivery, Product Development, and Engineering to ensure service delivery.
  • Provide high-level onsite/offsite consultancy, conduct strategic meetings, and deliver advanced trading screen training as needed.
  • Manage and nurture high-value client relationships.
Your Profile
  • Minimum of 8 years of experience within a financial institution, with a strong background in technical support roles.
  • In-depth understanding of Hong Kong trading and Order Management support.
  • Proven ability to take full ownership of projects and issues, managing them autonomously in a high-pressure, fast-paced environment.
  • Sound knowledge of system issues and troubleshooting.
  • Energetic and proactive personality with extraordinary interpersonal skills.
  • Superior written and verbal communication skills.
  • Proficiency in English, Cantonese, and Mandarin.
  • Demonstrated knowledge of the FIX protocol is highly preferred.

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

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