Senior Account Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Senior Specialist/Key Account Manager to join our team at TÜV SÜD. As a key member of our sales team, you will be responsible for managing relationships with key accounts, driving sales and vendor outreach, and ensuring compliance with quality processes.
Key Responsibilities
- Manage key accounts by providing responsive and effective service, driving sales and vendor outreach to achieve sales targets.
- Responsible for checking key accounts' documentation, such as artwork, packaging, and user instruction manuals, according to clients' requirements and standards.
- Act as an interface to the global sales team and first contact to local sourcing/QA office of retailers/importers when needed.
- Ensure and monitor compliance of TÜV SÜD offices/labs with the quality processes of key accounts, develop tailor-made QA processes for KA clients.
- Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with key accounts.
- Support in implementing all client-specific test requirements and procedures in close cooperation with lab and key accounts.
- Provide training for concerned TÜV SÜD offices/labs on standard operating procedures applicable to each key account.
- Control data upload for some key accounts that are using database IT systems.
- Cooperate with engineers to develop test programs with laboratory when customers need new test development.
Requirements
- Suitable bachelor's degree or comparable background in related industries.
- Minimum 3 years related working experience.
- Strong working knowledge in terms of quality and applicable test standards/regulations or product development or product sourcing.
- Able to interpret technical information and transmit to the global subsidiaries.
- Native French/German speaker. Fluent in written and spoken English. Additional languages would be a strong plus.
- Good communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism.
- Strong sales skills and experience with client management.
- Proficiency in Microsoft applications/CRM experience would be helpful.
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