Alumni Support Officer
3 days ago
Job Description
The Associate, Member Engagement plays a critical role in supporting our members with disabilities/SEN by providing exceptional service and ensuring seamless operations of our member portal and database.
This position requires a detail-oriented and reliable individual who can work collaboratively with internal and external stakeholders to achieve our mission.
- Main Responsibilities:
- Member Enquiries & Communication: Develop and implement strategies to enhance member satisfaction and engagement.
- Member Database Administration and Management: Analyze data to identify trends and areas for improvement.
- Programmes & Events Logistics Coordination: Coordinate logistics for various programmes, peer events, and workshops for our beneficiaries.
- Grow & Manage CareER's Member Pool: Identify opportunities to expand our supportive community and develop strategies to increase member engagement.
Requirements:
- Degree holders from all disciplines at local and international tertiary institutions.
- Fresh graduates are welcome to apply; candidates with less working experience may be considered for the Assistant title.
- 1-3 years of experience in SEN or youth engagement projects/programs, event planning and execution, and/or CRM database management would be advantageous.
- Strong communication and interpersonal skills and a can-do attitude are essential for engaging CareER members from diverse backgrounds and abilities.
- Proficiency in both written and spoken Chinese (Cantonese) and English is necessary for effective communication with our members.
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