IT Support Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China ALL-STAR AGENCY Full time

Overview:

Join a leading corporate bank making waves in the Asia-Pacific region Our client specializes in a wide range of corporate banking services, including commercial lending, trade finance, cash management, and treasury solutions. They are dedicated to leveraging technology to enhance their services, and they're looking for an IT Support Officer to help resolve hardware and software issues, set up computer equipment, and assist end users.

Job Duties & Responsibilities:

  • Provide 2nd tier support for physical and virtual desktops, including VMWare Horizon and vSphere, as well as mobile devices.
  • Troubleshoot and resolve technical issues related to Microsoft Windows, Microsoft 365, and common desktop applications.
  • Administer group policies and use PowerShell scripting to maintain and optimize the IT infrastructure.
  • Collaborate with the IT team to ensure the smooth operation and efficiency of the bank's IT systems.
  • Train and guide end-users on the effective use of technology and applications.
  • Document technical procedures and maintain detailed records of incidents and resolutions.
  • Stay updated on the latest IT trends, technologies, and industry best practices.

Requirements:

  • Bachelor's degree or higher diploma in IT or a related field.
  • Minimum of 2 years of experience in providing 2nd tier IT user support.
  • Strong expertise in supporting Virtual Desktop Environments like VMWare Horizon and vSphere.
  • Proficiency in administering Microsoft Windows, Microsoft 365, and common desktop applications.
  • Hands-on experience with group policy management and PowerShell scripting.
  • Excellent problem-solving and analytical skills to tackle technical issues.
  • Ability to communicate technical information clearly to both technical and non-technical stakeholders.
  • A proactive approach to identifying and implementing process improvements.
  • Flexibility and adaptability to work in a fast-paced, dynamic environment.

If you have the relevant skills and experience and are interested in this position, please contact Raymond Cheung with your CV for a confidential discussion. We look forward to hearing from you

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Project Management

Industries

Banking, Financial Services, and IT System Testing and Evaluation

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