Customer Service Consultant

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

AIA International Limited is a leading life insurance company in the Asia-Pacific region.

We are committed to helping our customers and the community live Healthier, Longer, Better Lives by 2030.

To achieve this goal, we need dedicated professionals who share our vision and values. If you are passionate about delivering exceptional customer service and have a strong background in insurance, we want to hear from you

About the Role

This Customer Service Consultant will play a crucial role in handling customer enquiries and complaints related to our operations. You will be responsible for resolving issues efficiently and effectively, ensuring that our customers receive the best possible service.

Your Key Responsibilities:

  • Handle customer complaints and resolve them promptly and fairly
  • Communicate effectively with customers via phone, email, or face-to-face interactions
  • Work closely with our Business Partners to resolve complex issues and improve our services
  • Document all customer interactions and update our systems accordingly
  • Participate in ongoing training and development to enhance your skills and knowledge
Requirements:
  • Bachelor's degree in any field; higher qualification preferred
  • Minimum 2-3 years of experience in customer-facing roles, preferably in insurance
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Familiarity with insurance products and regulatory requirements an advantage
Benefits:
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
Others:
  • Must be willing to obtain relevant licenses and certifications as required by the Insurance Authority (IA)


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