Concierge and Customer Service Professional
1 day ago
Company Overview
Aspire Lifestyles is a leading provider of premium concierge services, committed to delivering exceptional experiences to our clients' customers. With a focus on building strong relationships and exceeding expectations, we strive to be the trusted partner for our clients.
Job Description
We are seeking a highly skilled Lifestyle Concierge to join our team, responsible for developing and maintaining a good relationship with customers through personalized interactions. The successful candidate will be able to consult and advise customers to assess their travel needs and provide accurate and timely information.
Key Responsibilities
- Develop a good relationship and maintain a positive experience with customers
- Provide innovative, resourceful solutions and recommendations to different types of requests
- Able to consult and advise customers to assess travel needs and provide accurate and timely information
- Have a detailed understanding of client's brand promise and use program benefits and privileges to better fulfill customer requests
- As a brand ambassador for our clients, represent clients' brands in a professional manner that builds their market profile
Requirements
- Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
- 2+ years of customer service experience in any industry
- Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage
- Omni-channel work experience is preferred – phone, email, and chat
- Firsthand city knowledge of local events and ability to spot trends nationwide
- Experience working directly with international contacts for the fulfillment of reservations
- Proven experience working with affluent customers
- Strong communication and customer service skills
- Good command in spoken and written English and Chinese
- Fresh Graduates are welcome
- Immediate availability is highly preferred
Benefits
We offer a range of benefits to support your career development and well-being, including excellent remuneration package, group medical benefits, overtime pay, shift allowances, double pay, and performance bonus.
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