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Personalized Experience Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

Overview:

Aspire Lifestyles, a leading global premium concierge and affluent service provider, seeks an exceptional candidate to fill a Luxury Service Ambassador role.

Responsibilities:

  • Develop strong relationships with customers through personalized interactions.
  • Provide tailored solutions and recommendations to meet diverse client needs.
  • Collaborate closely with clients to understand their brand promises and utilize program benefits effectively.
  • Represent clients' brands professionally, enhancing their market presence.

Requirements:

  • Certificate or diploma in Mass Communication, Business Studies, Tourism, or relevant fields.
  • Minimum 2 years of customer service experience in any industry.
  • Concierge/Tourism/Travel/Travel Agency experience is beneficial.
  • Omni-channel work experience, including phone, email, and chat, is preferred.
  • Familiarity with local events and national trends.
  • International contact management and reservation fulfillment expertise.
  • Serving affluent clients and possessing strong communication and customer service skills.
  • English and Chinese language proficiency.

What We Offer:

  • An attractive remuneration package with various benefits.
  • Excellent MNC exposure and on-the-job training opportunities.
  • Varying contracted hours based on a shift pattern.