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Personalized Experience Specialist
1 week ago
Overview:
Aspire Lifestyles, a leading global premium concierge and affluent service provider, seeks an exceptional candidate to fill a Luxury Service Ambassador role.
Responsibilities:
- Develop strong relationships with customers through personalized interactions.
- Provide tailored solutions and recommendations to meet diverse client needs.
- Collaborate closely with clients to understand their brand promises and utilize program benefits effectively.
- Represent clients' brands professionally, enhancing their market presence.
Requirements:
- Certificate or diploma in Mass Communication, Business Studies, Tourism, or relevant fields.
- Minimum 2 years of customer service experience in any industry.
- Concierge/Tourism/Travel/Travel Agency experience is beneficial.
- Omni-channel work experience, including phone, email, and chat, is preferred.
- Familiarity with local events and national trends.
- International contact management and reservation fulfillment expertise.
- Serving affluent clients and possessing strong communication and customer service skills.
- English and Chinese language proficiency.
What We Offer:
- An attractive remuneration package with various benefits.
- Excellent MNC exposure and on-the-job training opportunities.
- Varying contracted hours based on a shift pattern.