Luxury Service Ambassador

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

About Us:

Aspire Lifestyles is the world's largest premium concierge and affluent service provider. Our unique delivery model assists companies to drive loyalty and create value in their customer portfolios.

Our Opportunity:

  • We offer an attractive remuneration package with benefits such as group medical benefits, overtime pay, shift allowances, double pay, and performance bonuses.
  • You will have excellent MNC exposure and on-the-job training opportunities.
  • Contracted hours are based on a shift pattern, but you may need to work varying hours on a week-by-week basis.

Your Role:

As a Lifestyle Concierge, you will be responsible for developing strong relationships with customers and providing personalized interactions that maintain a positive experience.

Key responsibilities include:

  • Providing innovative solutions and recommendations to meet diverse client requests.
  • Assessing travel needs and providing accurate and timely information.
  • Maintaining a detailed understanding of clients' brand promises and utilizing program benefits to fulfill requests.
  • Representing clients' brands in a professional manner, enhancing their market profile.
  • Seeking to deliver exceptional customer experiences.

Ideal Candidate Profile:

  • Certificate or diploma in Mass Communication, Business Studies, Tourism, or relevant fields.
  • At least 2 years of customer service experience in any industry.
  • Prior experience in Concierge/Tourism/Travel/Travel Agency industries is advantageous.
  • Omni-channel work experience, including phone, email, and chat, is preferred.
  • Familiarity with local events and trends nationwide.
  • Experience working directly with international contacts for reservation fulfillment.
  • Proven track record of serving affluent clients.
  • Strong communication and customer service skills.
  • Proficiency in spoken and written English and Chinese.
  • Fresh graduates are welcome, and immediate availability is highly valued.


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