Luxury Service Ambassador
6 days ago
About Us:
Aspire Lifestyles is the world's largest premium concierge and affluent service provider. Our unique delivery model assists companies to drive loyalty and create value in their customer portfolios.
Our Opportunity:
- We offer an attractive remuneration package with benefits such as group medical benefits, overtime pay, shift allowances, double pay, and performance bonuses.
- You will have excellent MNC exposure and on-the-job training opportunities.
- Contracted hours are based on a shift pattern, but you may need to work varying hours on a week-by-week basis.
Your Role:
As a Lifestyle Concierge, you will be responsible for developing strong relationships with customers and providing personalized interactions that maintain a positive experience.
Key responsibilities include:
- Providing innovative solutions and recommendations to meet diverse client requests.
- Assessing travel needs and providing accurate and timely information.
- Maintaining a detailed understanding of clients' brand promises and utilizing program benefits to fulfill requests.
- Representing clients' brands in a professional manner, enhancing their market profile.
- Seeking to deliver exceptional customer experiences.
Ideal Candidate Profile:
- Certificate or diploma in Mass Communication, Business Studies, Tourism, or relevant fields.
- At least 2 years of customer service experience in any industry.
- Prior experience in Concierge/Tourism/Travel/Travel Agency industries is advantageous.
- Omni-channel work experience, including phone, email, and chat, is preferred.
- Familiarity with local events and trends nationwide.
- Experience working directly with international contacts for reservation fulfillment.
- Proven track record of serving affluent clients.
- Strong communication and customer service skills.
- Proficiency in spoken and written English and Chinese.
- Fresh graduates are welcome, and immediate availability is highly valued.
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