Banking Relationship Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time
Job Title: Assistant Manager, Customer Services

Reporting to the Team Head, you will be responsible for identifying, originating, and developing client relationships with bankers to understand clients' objectives and to cross-sell products.

Key Responsibilities:
  • Support Team Head and Relationship Managers in achieving business objectives.
  • Maintain effective communication with clients to assess their needs and risk profile, and help deepen their relationship with bankers.
  • Participate in client meetings with Relationship Managers to acquire relationship management techniques and enhance client satisfaction.
  • Contribute to defining target markets, analyzing client needs, and developing marketing and product enhancement strategies.
  • Prepare transaction documentation for credit approvals within internal cut-off times.
  • Assist Relationship Managers in monitoring the progress of investments and portfolio structure, and provide reporting upon request within the timeline.
  • Open accounts, prepare follow-up documentation, and general instructions within the timeline set by Relationship Managers or internal standards.
  • Process credit approvals, investment, and deposit transactions in a timely manner, and act as an intermediary between clients and operations.
  • Provide clients and Relationship Managers with updated market information or on request and within the timeline set by Relationship Managers.
  • Attend client meetings to record minutes and produce meeting summaries for client files and its maintenance.
  • May effect transactions on behalf of clients or inform Relationship Managers/clients of any irregularities according to account documentation or general instruction.
Requirements:
  • Degree holder.
  • Minimum 4-5 years of banking experience.
  • Experience in servicing high net worth customers is a must.
  • Professional licensing qualifications on HKSI LE Papers, 1, 7 & 8 and IIQE Papers 1-3 & 5 or equivalent.
  • Good knowledge in financial and banking products.
  • Excellent interpersonal and communication skills.
  • Proactive, eager to learn, and hardworking.
  • Good command of written and spoken English and Chinese.


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