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Part-time Client Services Liaison

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China QIMA Full time
Job Summary

We are seeking a highly skilled and detail-oriented Part-time Client Services Representative to join our team at QIMA. As a key member of our client services team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Enquiries and Support
    • Handle customer inquiries and respond to their needs in a timely and professional manner.
    • Provide clear and concise information to customers regarding their orders and assignments.
  • Order Coordination
    • Coordinate with internal and external parties to ensure timely completion of orders.
    • Communicate effectively with customers and stakeholders to resolve any issues or concerns.
  • Client Relationship Development
    • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
    • Identify opportunities to upsell or cross-sell services to clients.
  • Ad-Hoc Assignments
    • Handle ad-hoc assignments and tasks as required by the business.
    • Work collaboratively with the team to achieve business objectives.
Requirements
  • Education
    • Higher Diploma or degree holder in a Science discipline (such as Science, Engineering, Testing Science, and Certification, or another technical discipline).
  • Skills
    • Excellent interpersonal and communication skills.
    • Good problem-solving skills.
    • Self-initiated, independent, and a good team player.