Client Services Liaison

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

Role Overview

We are seeking a highly skilled Client Services Advisor to join our team at Christian Dior Couture. As a key member of our Client Services Centre in Hong Kong, you will be responsible for delivering exceptional client service by actively listening to and responding to each client's specific needs.

Key Responsibilities

  • Provide inbound customer/Retailer response service via telephone, email, social media, and letter correspondence.
  • Adopt a highly professional approach to resolving customer issues in all instances and via different media.
  • Promote and enhance positive customer relationships by using a pleasant, courteous, and professional manner incorporating core brand values and marque integrity at all times.
  • Ensure that all customer contacts are dealt with in line with Dior and departmental policies and processes.
  • Seek to improve own and colleagues' customer relationships to ensure that customer service levels are acknowledged to be 'premium' both within and outside the Company.
  • Use innovative approaches to customer concern resolution and ensure new ideas with resultant successful resolution of issues are communicated within the team and department.
  • Ensure accurate information is input to the Diorlink & other systems and that updates to the SCRM database are initiated as appropriate.
  • Ensure accurate data is included for statistics and workload analysis.
  • Develop an excellent working relationship with the Dior network.
  • Authorize good will up to specific criteria.

Requirements

  • Strong experience in delivery of luxury customer service
  • Strong communication skills, both written and verbal
  • Strong sales negotiation skills
  • A highly motivated, energetic, and inspirational team player
  • Clear demonstration of a Customer First mind-set
  • Ability to identify opportunities for improvements
  • Able to work on multiple tasks and deliver results to agreed schedules
  • Fluent in English, Cantonese, Mandarin, other languages will be an advantage
  • Office expert & excellent writing skills
  • Salesforce knowledge


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