Regional Client Operations Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Assembly Full time
Job Title: Regional Client Operations Manager

We are Assembly, a modern alternative agency that brings together industry-leading data, talent, and tech to drive growth for top brands. Our global community of experts combines global thinking with local expertise to enable brands to engage and move consumers worldwide.

As a Regional Client Operations Manager, you will play a critical role in ensuring all client media investments are billed on time and acting as the day-to-day client finance liaison for inquiries within the agency. Your collaborative efforts will extend to working with various stakeholders, including clients, client teams, agency finance, and the Shared Financial Services Centre teams.

Key Responsibilities:
  • Establishing excellent relationships with internal and external stakeholders
  • Ensuring all clients' finance needs are met, providing day-to-day support to ensure all bookings are billed and paid in a timely manner
  • Coordinating with Client Introduction and Client Finance Teams from ERP Job Set-up to Revenue Recognition
  • Developing and implementing efficiency improvements to billing processes and reducing billing errors and unbilled balances
  • Reviewing WIP periodically, including Advanced Billing, Fees, and Deferred Fees (Revenue) reconciliations
  • Supporting Accounts Receivable on aged balances to resolution
  • Reviewing and reporting on Media Spend per client and channel
  • Supporting Accounting and Finance to improve working capital performance and processes around cash flow reporting and forecasting
  • Conducting thorough reviews to ensure client contractual compliance
  • Ensuring ERP (Maconomy) is in line with process and that job journals are used correctly and WIP is on the correct job
  • Actualizing media investment that is billed on account
  • Reconciling estimate billings in a timely manner
  • Supporting Accounting and Finance with the month-end client level netting process
  • Supporting in client audit
Requirements:
  • 2 to 4 years of previous experience as a Reconciliation Liaison or similar
  • Media agency experience preferred
  • Previous experience working with Maconomy/MediaOcean is preferred
  • Knowledge of media best practices preferred
  • Able to operate effectively in a matrix structure
  • Excellent analytical and problem-solving skills
  • Detail-oriented, with a natural ability to identify issues, create solutions, and drive through to implementation
  • Ability to work well with all stakeholders, diplomatic, highly engaged, and a strong sense of ownership
  • Naturally curious to interrogate and validate financial information
  • Excellent Excel skills
  • Excellent communication and organizational skills
  • Ability to work collaboratively as an integral part of a wider team
  • Proactive team player
  • Ability to work under pressure and meet deadlines through excellent project management skills and to explain financial information to non-financial people

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