Regional Operations Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Piaget Full time

About the Role

The Regional Operations Manager will be responsible for overseeing the merchandising, international distribution, and end-to-end stock management within the North East Asia Region for Piaget. This includes Jewellery, Watches, High Watchmaking, and High Jewellery as well as Accessories and PLV.

Key Responsibilities

  • Manage and relay merchandising and supply chain strategy to ensure effective logistics processes and flow.
  • Develop merchandising, allocation, and distribution stock analyses to meet market needs and brand visibility in our points of sale.
  • Convey merchandising guidelines to the points of sales and operators.
  • Provide transparent and relevant insights on performance and risk related to supply.
  • Maintain target assortments and launching quantities on novelties.
  • Deploy stocks and optimize available resources among networks for the region.
  • Liaison between markets and HQ on end-to-end process.

Business Analytics and Process Development

  • Perform gap analyses to bridge opportunities and build merchandising strategy.
  • Maintain direct and close contact with boutiques to understand client needs and expectations, and improve processes including network deposit management.
  • Reporting dashboard development for the Region to monitor closely stock coverage.
  • Collaborate with HQ to pilot and rollout various Supply chain projects.

Customer Service Management

  • Alert Marketing, Merchandising, and CS on product quality issues.
  • Coordinate and follow up Stock Repairs and Maintenance flow, quotations, and system update.

Reporting and Meeting Preparation

  • Monthly sales report and Weekly best sellers report.
  • Support business review and strategic meeting.
  • Prepare HQ meeting materials (upon request).

Administrative Tasks

  • Integrate/Generate orders from Subsidiaries and Export Markets, and follow up on Backorders.
  • Organize and coordinate goods receipt with Logistics and stock returns to and from Manufacture.
  • Manage Stock Enquiry through platform.
  • System maintenance around product data integrity, prices in Countries system, reflect network distribution evolution.

Requirements

  • University Bachelor degree holder.
  • Minimum 8 years relevant working experience in merchandising operations, preferably in the high-end luxury industry.
  • Strong communication skills, excellent command in both spoken and written English (Cantonese and Mandarin a definite plus).
  • Comfort and confidence in dealing with ambiguity.
  • Strong analytical skills, detail-oriented, good planning and organizing skills with ability to cope with changes.
  • A team player with excellent inter-personnel skills.
  • Mature, self-motivated, and a fast learner.
  • Ability to work independently to achieve goals and project milestones.
  • IT savvy (including Word, Power Point, and Excellent Command of Excel and SAP).

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