Regional Client Operations Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Assembly Full time
About the Role

We are seeking a highly skilled and detail-oriented Regional Client Operations Manager to join our team at Assembly. As a key member of our finance team, you will be responsible for ensuring all client media investments are billed on time and acting as the day-to-day client finance liaison for inquiries within the agency.

Key Responsibilities
  • Establish and maintain excellent relationships with internal and external stakeholders, including clients, client teams, and agency finance teams.
  • Ensure all clients' finance needs are met, providing day-to-day support to ensure all bookings are billed and paid in a timely manner.
  • Coordinate with Client Introduction and Client Finance Teams from ERP job set-up to revenue recognition.
  • Develop and implement efficiency improvements to the billing process, reducing billing errors and unbilled balances.
  • Review WIP periodically, including advanced billing, fees, and deferred fees (revenue) reconciliations.
  • Support Accounts Receivable on aged balances to resolution.
  • Review and report on media spend per client and channel.
  • Support Accounting and Finance to improve working capital performance and processes around cash flow reporting and forecasting.
  • Conduct thorough reviews to ensure client contractual compliance.
  • Ensure ERP (Maconomy) is in line with process and that job journals are used correctly and WIP is on the correct job.
  • Actualize media investment that is billed on account.
  • Reconcile estimate billings in a timely manner.
  • Support Accounting and Finance with the month-end client level netting process.
  • Support in client audit.
Requirements
  • 2 to 4 years of previous experience as a Reconciliation Liaison or similar.
  • Media agency experience preferred.
  • Previous experience working with Maconomy/MediaOcean is preferred.
  • Knowledge of media best practices preferred.
  • Able to operate effectively in a matrix structure.
  • Excellent analytical and problem-solving skills.
  • Detail-oriented, with a natural ability to identify issues, create solutions, and drive through to implementation.
  • Ability to work well with all stakeholders, diplomatic, highly engaged, and a strong sense of ownership.
  • Naturally curious to interrogate and validate financial information.
  • Excellent Excel skills.
  • Excellent communication and organizational skills.
  • Ability to work collaboratively as an integral part of a wider team.
  • Proactive team player.
  • Ability to work under pressure and meet deadlines through excellent project management skills and to explain financial information to non-financial people.

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